Advisor Technical / Technical Communicator

Centurion, Gauteng, South Africa
Afgri
56 Current Jobs Openings
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Job Description


To provide support and technical advice where specialised knowledge is required to resolve problems and enhance skill levels of customers and support staff. This role forms part of the internal knowledge center within AFGRI Equipment. Works with the Workshop Managers and Technical Advisors to help solve problems. Helps to improve Techniciansxe2x80x99 diagnostic and repair abilities resulting in less downtime and reduced costs for our customers.REQUIRED MINIMUM EDUCATION/TRAINING

  • Qualified Technician
  • Valid driverxe2x80x99s license
REQUIRED MINIMUM WORK EXPERIENCE
  • 2 Years related experience after qualification
KEY PERFORMANCE AREAS
  • Technical support to technicians and mechanisation employees
  • Training
  • Customer service
  • Reporting
  • Coordinates CCMS (Case & Contact Management System) cases between Technicians and John Deere CCMS factory support
  • Identify, communicate, and execute continuous process improvements in the Service and Parts departments
  • Spend 50% of your time as a Technical Advisor (Field based) and 50% as a Technical Communicator (Connected Support Center xe2x80x93 Centurion)
TECHNICAL KNOWLEDGE/ COMPETENCIES
  • Experience with basic computer functions; experience using Service ADVISORxe2x84xa2, Parts ADVISORxe2x84xa2, or other computer-based diagnostic repair tools preferred.
  • Good knowledge of AFGRIxe2x80x99s product range
  • Good verbal expression and communication skills
  • Coaching and training skills
BEHAVIOURAL COMPETENCIES
  • Willingness to travel and work irregular hours
  • Problem analysis
  • Business acumen
  • Customer orientation
  • Self-starter
  • Accountability
  • Self-development
Closing date: 30 September 2024Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRI's Employment Equity PolicyApplicants are informed that in order to consider any application for employment, we will have to process your personal information.A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes anotherxe2x80x99s personal information, such collection, retention, dissemination and use of that personxe2x80x99s personal information must be done in a lawful and transparent manner.In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/which HR Processing Notice we request you kindly download and read

AFGRI

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Job Detail

  • Job Id
    JD1355897
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Centurion, Gauteng, South Africa
  • Education
    Not mentioned
 
 
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