After Hours Systems Support Technician (ch1037) Remote
Stellenbosch, Western Cape, South Africa
Job Description
Our client, in the Fintech industry, is looking for an After-Hours Support Technician to work fully remote from their home office. This role is critical in ensuring that their systems remain secure and operational outside of regular business hours. The main function of the role is to monitor systems and critical alerts according to a pre-set roster to ensure a full-time response capability (7 days a week).Responsibilities include:
- Respond to fraud alerts via email and phone
- Address and resolve system error messages promptly
- Provide seamless handovers to day-time team
- Collaborate with team members to ensure comprehensive coverage
- Matric
- 3-5 Years experience in a similar customer support role, ideally in an operations environment
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks
- Reliable internet connection and workspace setup for remote work
- Should live in the Western Cape Area, and have the ability to attend ad hoc meetings at the Stellenbosch office, when necessary.
- Shift 1: 16h30 xe2x80x93 02h30 OR
- Shift 2: 2h30 - 07h00
- Morning Shift: 08h00 xe2x80x93 16h30
- Evening Shift: 16h30 xe2x80x93 02h30
- While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
- In keeping with our clientxe2x80x99s employment equity requirements, only South African citizens will be considered.
- Please include your current salary and salary expectations.
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Job Detail
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Job IdJD1334909
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned