Job Description

After Market ManagerPRIMARY PURPOSEManage, plan, co-ordinate, grow and promote all After Market activities, products and services offered by the business. The After Market Manager has the role of over-seeing and taking responsibility and accountability, along with the Director Sales and Marketing, to manage the After Market activities including but not limited to, the Product Portfolio, SupportLink Team and the Spares and Wears Parts Sales Departments. This role will be a key driver in the successful growth and delivery of the businessesxe2x80x99 legendary After Sales Support philosophy.MAIN RESPONSIBILITIES / KPAxe2x80x99S

• Grow Aftermarket products, services delivered and offered to customers
• Manage the Teams who provide Technical Support and Service internally and externally to ensure Customer satisfaction
• Accountable for the management of the SupportLink department with the SupportLink supervisor
• Accountable for the management of the complete Product Portfolio from a Technical Product perspective
• Manage the overall delivery of Service, in the allocated areas of responsibility to various Customers
• Sustain & improve Aftersales service delivery and support
• Grow the sales volumes of After Market products within the Spares and Wears Parts Sales department
• Provide and manage Product support to all Sales Specialists, in the field
• Provide expert advice to Customers i.e. knowledge of process, equipment and services
• Identify strategies and implement accordingly for reconditioning, Field Service (via SupportLink) and Spares and Wears Parts Sales opportunities for growth
• On-going development of the After Market Sales Strategy
• Build profitable, sustainable relationships with Customers
• Create additional revenue growth through existing and new Customers
• Develop and implement a sustainable growth strategy for Spares and Wears Parts Sales
• Ensure the efficient and effective operational requirements of the Support Link department are being maintained and managed

PEOPLE MANAGEMENT

• Provide on-going training, internal and external, for departmentxe2x80x99s employees, to effectively be able to support the organisations products in the field

• Manage and be accountable for departmental expenses and budgets
• Manage peoplexe2x80x99s performance in both service through SupportLink and sales through Parts and Labour sales.
• Mentor and coach all After Market Employees to develop and grow talent within the whole area/department

PREFERRED EXPERIENCE

• Previous experience within the industry from a Technical perspective
• Previous experience of Spares and Wears Parts Sales would be favourable
• Work experience in a construction and mobile equipment environment
• Good market knowledge
• Good technical background of various mining and construction equipment
• Computer literacy is essential
• Technical Background (understand and read technical drawings)
• Good understanding of the product portfolio and applications thereof
• Administrative i.e. reporting, presentations, analysis of performance

PREFERRED ATTRIBUTES

• Communication skills xe2x80x93 verbal and written
• Analytical ability
• Strategic ability
• Strong operational capabilities
• Tenacity
• Sound judgment
• Integrity
• Interpersonal skills
• Problem-solving ability
• Customer orientation
• Ability to plan, organise and control
• Assertiveness
• Ability to act independently
• Attention to detail

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