Job Description

The purpose of this position is to assist the Field Service Team Leader and team of technicians / mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.Responsibilities:

• Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns.
• Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers.
• Ensuring that team achieves predetermined targets.
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
• Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technicians / mechanics time sheets, etc.). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
• Assisting Field Service Team Leaders / Foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
• Providing scheduled (monthly, weekly, and daily) reports as requested by department manager, admin supervisor and / or Field Service Team Leader / Foreman.
• General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, filing, reports, etc.)
• Assist with Monthly stock take for New and Used equipment.
• Complete and submit GRVs to VSB and assisting with Proof of delivery of equipment
• Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e-mail, or in person.
• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Developing constructive and cooperative working relationships with others and maintaining them over time.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Analysing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Scheduling events, programs, and activities, as well as the work of others.

Requirements:

• Grade 12 / Matric + min 1-3 years relevant experience
• Advanced / Expert Computer literacy in MS Outlook, Word, and Excel
• Experience working on the Kerridge
• Tertiary qualification in business administration
• Knowledge requirements:

• Knowledge of the structure and content of the English language
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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