Job Description

Manager - Business Unit (National)Location: Kempton Park, JohannesburgSalary: R50 000 pm CTC plus Petrol card and cell phoneNote: Travel will be necessary to our various branches - JHB, CPT, DUR, PE, GRJ and ELSEE candidates onlyMain Purpose of the Job:To develop, manage, and oversee the company nationally, ensuring operations align with company policies, procedures, budgets, and strategic objectives. The focus is on maintaining a cost-effective and sustainable business unit while managing partnerships and improving operational efficiency.Key Duties:Minimum RequirementsQualifications:Bachelor's Degree in Supply Chain or Logistic Management (NQF Level 7)Experience:5 Years' experience in the Airline and Freight industry3 Years' Key Account Management experienceFunctional Training:Winfreight Operations and FinanceISQMS (Integrated Quality Management System)Compliance ManagementOperations ManagementBusiness Risk ManagementStrategic Business ManagementLive Animal RegulationsEnvironmental / Other Conditions:Valid Driver's LicenceOwn reliable transportWillingness to travelAbility and willingness to work extended hours at own initiative and/or requestLeadership Skills:Lead a team with integrity, fairness, and ethicsWork collaboratively with sound judgment, decision-making, and problem-solving skillsAbility to self-direct, take ownership, and complete projects timelyStrategic Thinking:Engage at tactical and strategic levelsBuild strong relationships with internal and external customersInnovation:Develop new ideas to enhance the businessRegulatory Knowledge:Understanding of South African Civil Aviation Regulations (SACARs), Basic Conditions of Employment Act, Health and Safety Act, and other industry regulationsFinancial Knowledge:Cost, revenue, and cash managementData and financial analyticsPrimary Responsibilities & DutiesContract and Rate Negotiations:Draft Service Level Agreements (SLAs)Ensure compliance with customer contractsMonitor contract expiry dates and manage renewalsNegotiate annual rate increasesBusiness Development:Understand market and customer needsGrow the existing customer baseOffer value-added servicesImplement ancillary servicesRevenue Growth & Yield Management:Develop pricing strategies for optimal yieldIdentify and implement new service offeringsSet and achieve revenue targetsCustomer Retention & Acquisition:Maintain professional relationships with clientsResolve customer complaints efficientlyMarket Opportunities & Threats:Identify new business opportunities and threatsConduct competitor and market analysesDevelop strategies to mitigate risksFinancial Management:Plan and coordinate the annual budgetManage operational expenses to meet financial targetsIdentify cost-saving opportunitiesAudits & Regulatory Compliance:Ensure adherence to aviation and industry regulationsConduct audits and implement corrective actionsStakeholder Engagement:Collaborate with stakeholders for operational alignmentMonitor Service Level Agreements (SLAs)Conduct customer satisfaction surveysTechnology Development:Improve system efficiencies and customer serviceIntroduce new technologies to enhance servicesNational Management & Reporting:Compile regular reports on customer satisfaction, growth, and profitabilityOperational Planning:Ensure effective communication and coordination with operationsMonitor and improve existing policies and proceduresPeople Management:Ensure compliance with labor laws and company policiesAssess and manage staffing needsMentor and coach employees for professional growthParticipate in recruitment processes

Ellahi Consulting