Air Services Centre Ambassador (hospitality)

Johannesburg, Gauteng, South Africa

Job Description


This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.:

  • Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, hotels and with a special focus on reserving and managing guest air transportation.
  • Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat
  • Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
  • Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
  • Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements
Job Requirements:
  • Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality and a focus on booking and managing air services;
  • Hospitality mindset - understands the diligence and communication skills needed to deal with luxury, international travelers
  • Fluent in oral and written English, any other language is a plus
  • Confident speaking on the phone/video calls, representing the brand
  • excellent listening and problem solving skills
  • Culturally sensitive to clients from different countries
  • Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage)
  • Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.

Isilumko Staffing

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Job Detail

  • Job Id
    JD1352833
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned