Amazon/shopify Customer Support Associate
Job Description
Join Our Team as an Amazon/Shopify Customer Support Associate!Are you passionate about delivering exceptional customer service and building strong client relationships? Our team thrives on dedication, empathy, and excellence, and were looking for a skilled Customer Support Associate to join us and help elevate our customer experience.Position Overview: As a Customer Support Associate, youll be the face of our customer service efforts, addressing inquiries, resolving issues, and providing outstanding support across various channels. Your role requires superb communication skills, empathy, and a commitment to excellence.Key Responsibilities:
- Respond promptly to customer inquiries via email, live chat, and phone with professionalism and empathy.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with teammates to ensure a seamless customer experience.
- Resolve issues efficiently and escalate complex problems as needed.
- Proficiency in written and verbal English.
- At least 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- A suitable home office setup with a PC or laptop (minimum 15 Mbps internet speed)
- Competitive hourly rate: $3-4 USD per hour.
- Comprehensive health insurance with dental coverage.
- Flexibility of working from home.
- Paid time off, performance bonuses, and year-end bonuses.
- Opportunities for career growth in a dynamic company.
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1343343
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned