Job Description

Closing Date 2025/02/27
Reference Number SAA250218-4
Job Title Application Support - Business Analyst
Division Information Technology
Business Unit IT Applications
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Kempton Park
Job PurposeThe Application Support - Business Analyst is responsible for studying overall business and information needs of the organization to effectively analyse, design, test and implement new/changed developments. The role will identify business needs and the costs benefits of implementing new/changed developments.Furthermore, the role will provide support to the business according to the agreed SLAs as well as analyse existing problems/issues and provide the necessary solutions to problems/issues.Principal Accountabilities

• Support management with the implementation of key IT strategic initiatives
• Liaise with the respective business units, service providers and 3rd party suppliers for new functionality as well as support and maintenance of current applications
• Provide general user support and maintenance of multiple existing operational applications / systems to ensure SLAs are met or exceeded
• Consult with business stakeholders to make recommendations regarding IT enablement of business strategies
• Negotiate various options available for successful implementation of new developments and enhancements with business stakeholders
• Ensure quality assurance and testing procedures are adhered to
• Thoroughly test all new developments and enhancements and ensure the required business sign off is received
• Proactively analyse and revise existing systems as necessary to improve performance / stability to changing business requirements
• Stay current on emerging tools, techniques and technologies
• Perform bridging role between business and technical teams
• Facilitate workshops / meetings to ensure the required functional requirements are clearly documented
• Assist / review in the preparation of detailed business specifications
• Provide communication and liaison between cross-functional teams and organizations
• Researches, analyses, recommend and implement business processes
• Manage risks and changes related to application / business environment including impact analysis and the development of contingency plans using set processes and standards
• Analyse system / business gaps and do the necessary requirements specification or business processes to bridge these
• Respond promptly and accurately to customer requests and co-ordinate follow-up activities
• Coach and mentor all departments using the applications on system functionality and implementation of business processes
• Assist the Training department with setting up the necessary training documentation and assist with training where required

Qualifications & Experience

• Bachelors degree in Information Systems and/or related field at NQF level 7
• At least 3 years of IT experience in an airline industry
• At least 3 5 years previous experience as a business analyst with a focus on applications

Knowledge and Skills

• Airline Industry Knowledge
• IT Passenger Service System Knowledge
• IT Project Methodology
• Business process design and mapping
• SAA Commercial and Operations business policies and procedures
• Conflict Management
• Project Management
• Interpersonal skills
• Time Management skills
• Planning and organisation skills
• Analytical and problem-solving skills
• Influencing and negotiating skills
• Customer excellence
• Information processing
• Strong administrative skills
• Strong multi-tasking ability
• Critical thinking
• Teamwork
• Excellent communication skills (verbal and written)

Attributes

• Manages transformation and change initiatives
• Drives innovation
• Sells/translates the vision
• Leverages team diversity
• Role models behaviors and values
• Customer centric
• Results driven
• Stakeholder relationships
• Ethics and integrity
• Collaboration
• Relationship building
• Independent worker
• Proactive
• Resilient
• Motivated and detailed oriented

Additional InformationSAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.This applies to all internal and external applicants.

South African Airways