Job Description

.When it comes to growing Talent, we're number 1.The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:The Senior Specialist: Application Support role within the Data Enablement division is a multifaceted position with a broad range of responsibilities, The role is essential for maintaining operational excellence and ensuring that the technology infrastructure supports the organization's financial and operational objectives effectively. It requires a candidate who is adept at managing complex audits, technology resilience, service operations, and continual improvement within the DevOps framework.Your responsibilities will include:Audit and Compliance:

• Conducting FRR Audits for finance-related reporting.
• Overseeing SOX Audits to ensure compliance with regulations.
• Performing IPE Audits on Infoweb reports, now limited to ODS reports.

Technology Resilience and Assurance:

• Comprehensive assessments and audits in IT, GITC, Statutory, and SOX.
• Reviewing TRPs for various platforms to ensure resilience.
• Coordinating disaster recovery tests (Resilience DRT Executions).
• Conducting biannual Resilience E2E Testing.

Service Operations:

• Managing incidents and problems across DE applications.
• Ensuring service delivery, capacity, performance, and availability.
• Overseeing change management and service transitions.
• Operational Health and Capacity Management:
• Monitoring system and application health.
• Managing ASICS controls, reviews, and approvals.
• Coordinating monthly KPI/KASM Reporting.
• Driving Continual Service Improvement initiatives.

The Ideal Candidate for this role will have:Must have technical / professional qualifications and experience:

• A minimum of 5+ years in application support roles is often required.
• A bachelor's diploma/degree in computer science or a related field is essential.
• Grade 12 essential.
• Certifications Advantageous
• Knowledge of data warehouse concepts:
• physical database design
• Data Transformation
• Architecture
• Able to understand:
• Data modelling
• ETL Architecture and Design
• Evaluate and construct.
• SQL scripts

Core competencies, knowledge, and experience:
Technical Skills:

• Application Support: Proficiency in supporting various software applications and systems on premise and cloud.
• Strong knowledge of SQL and database management.
• Programming Languages: Familiarity with Python other programming languages.
• Incident Management: Experience with incident resolution, change management and problem-solving.
• Scripting: Ability to write and interpret complex scripts.
• Technology Tools: Knowledge of tools like: DevOps tools (GitHub,bitbucker), ITIL, and familiarity with software applications, Big data, hyperscalers (aws,gcp ), Visualisation (Qlik, OBEE) and other ETL's tools like Abinitio, DataStage

.Soft Skills:

• Communication: Effective communication with users and team members to resolve support issues.
• Problem-Solving: Adept at troubleshooting and resolving technical issues.
• Risk Management: Ability to identify and manage risks that could impact project scope and quality.
• Project Management: Skills in managing projects, ensuring they meet deadlines and budget constraints.
• 1+ year's working experience in an Agile Delivery Team will be advantageous.
• Attention to detail and accuracy.
• Excellent team working, interpersonal and facilitation skills in multi-functional team environment
• Excellent oral and written communication skills and presentation abilities
• Analytical and problem solving and logical thinking skills.
• Ability to think outside of the norm and challenge the status quo by providing innovative alternatives
• Ability to present information and argue points.
• Organized, adaptable, a self-starter, highly motivated by challenge, and a team player

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:12 August 2024The base location for this role is Vodacom Midrand CampusThe company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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