Application Support Technician
Gauteng, South Africa
Job Description
A company in the Fintech space is looking for a Application Support Technician to join their team on a Hybrid work model in Centurion.Qualifications & Requirements:
- Matric (Grade 12)
- 3 year Undergraduate degree in IT or related field
- 3+ years working experience in IT and applications support
- Strong understanding of Banking Software and Applications, coupled with understanding of the Financial Industry
- Diagnose and troubleshoot technical issues related to software applications.
- Collaborate with development teams to escalate and resolve advanced technical issues.
- Environment management (Providing technical support for IT problems (troubleshooting), Capacity Planning, BCM, Technical recovery plan, failover testing and maintaining the asset register and IT server room).
- Cyber Security (Vulnerability Patching, Security zoning, Penetration testing, System Password Maintenance, address Obsolescence).
- Manage relationships with card clients, vendors, and third-party service providers to ensure timely resolution of issues and adherence to service level agreements (SLAs).
- Provide full system training to card clients after onboarding them.
- Create and update technical documentation, user manuals, and standard operating procedures (SOPs).
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Job Detail
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Job IdJD1336053
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R25000 - 35000 per month
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned