Job Description

Motus IT Applications Team is currently looking for a permanent Applications Implementation Consultant & Team Leader for Aftersales. The person will be responsible for understanding business requirements and act as the primary point of contact for a client and initiate implementation processes as quickly as possible.
Specific Role Responsibilities

• Daily EOD success failure monitoring

• Offer expert support to the applications service desk consultants (escalations)

• Communicate to key department stakeholder's (project work)

• Gather user and or business requirements for enhancement changes or improvements

• Draft user requirement documents and user test cases

• Document business requirements for enhancement changes or improvements

• Monitor Development progress and communicate the same to stakeholders

• Communicate business requirements for enhancement changes or improvements

• Test developments and communicate feedback until completion

• Implement business requirements for enhancement changes or improvements

• Pilot business requirements for enhancement changes or improvements

• Scope and setup of new business solutions

• Manage implementation timelines and communicate deviations

• User training new business and or continuous improvements

• Update training documentation and engage with training department or update the platform as required

• Document all required changes as per company requirement (signed off change request forms)

• Identify, highlight and escalate project risks to stakeholders

• Collaboratively work to improve system / user performance while mitigating risks

• Work to ensure system and data accuracy and integrity

• Report and escalate system failures and / or data integrity issues

• Promote and encourage logging of calls

• Follow policies and standards in place by Motus and report non-compliance of the same

• Daily time management and call resolutions (update calendar)

• Prioritise other departmental requests without neglecting consultant work

• Promote team culture

• Cross train and upskill peers and / or support consultants

• Regular project status updates

• Complete projects succesfully in time, within budget

• Regular management feedback on all areas of work

• Report Writing and format stationery

• Travel to sites for extended periods during initiative piloting, user groups and or implementationsverall:

Qualifications and Experience

• Experience on DMS applications mandatory (Drive, Auto-Mate, Rev8)

• 5 years experience in the Motor Industry trade and dealership (preferably in Aftersales)

• Project management experience

• Drive, Auto-Mate, Rev8, Microsoft Office suite

Skills and Personal Attributes

Understanding and experience in working on a service desk platform

Experience in an IT service environment is a plus

• Hardworker who pays attention to detail and capable of dealing with difficult customers

• Strong analytical, problem solving and critical thinking skills

• Excellent communication, interpersonal and leadership abilities

• Be able to work in a team & communicate to & with team members & team leaders

• Pay attention to Detail

• Time & Task Management with ability to uphold SLA

• Communicate efffectively with users

• Should be able to work under pressure according to deadlines

• Should be able to work overtime when required

Motus