Job Description

The Arabic speaking Customer Service Representative in Johannesburg plays a pivotal role in delivering exceptional service by ensuring accurate and timely order processing for our client's national and international customers. This dynamic position offers the opportunity to work closely with a diverse team, including customers, sales account managers (inside sales included), agents, and various internal departments such as Purchasing, Planning, Quality Control, Sales, Shipping, and Technical. If you thrive in a collaborative environment and enjoy being at the heart of customer interactions, this is the perfect role for you!Your key job responsibilities as the Arabic speaking Customer Service Representative in Johannesburg, South Africa will include:

• Processing all customer orders.
• Handling order processing within the ERP system including verifying order details, entering orders, cross-referencing, and acknowledging orders.
• Addressing customer requests for order modifications, delivery updates, document inquiries, etc.
• Managing the central orders email address; responding to emails, forwarding messages to the appropriate departments, and ensuring proper follow-up.
• Handling customer complaints, including organizing replacements and returns.
• Coordinating with internal departments to ensure smooth operations.
• Issuing invoices and credit memos to customers.
• Uploading invoices/credit memos to customer portals.
• Preparing daily OTIF (On Time In Full) reports.
• Monitoring and tracking order recommits.
• Updating and maintaining the order acknowledgment tracker.
• Preparing and distributing daily new order summary sheets.
• Maintaining and updating customer preferences, print messages, and order acknowledgment email addresses.
• Managing delivery notes.
• Ensuring all signed delivery notes are received from the transporter promptly and are saved on the server.
• Filing physical/paper delivery notes by month and storing them in the archive room as a backup.
• Answering incoming calls.

Requirements for this Arabic speaking Customer Service Representative job in Johannesburg, South Africa:

• Fluency in spoken and written Arabic and English.
• A minimum of 5 years of professional experience in Customer Service or as a Sales Assistant; experience in the food ingredients/FMCG/business-to-business sectors is advantageous.
• National Senior Certificate (Matric).
• Demonstrated ability to prioritize workload and handle multiple tasks effectively.
• Excellent communication skills, with experience working both autonomously and as part of a team.
• High-performing individual with a strong work ethic.
• Proficiency in computer use.
• Familiarity with ERP systems such as JD Edwards or Salesforce is an advantage.
• Knowledge of export documentation and logistics is a plus.

If you meet the above requirements for this Arabic speaking Customer Service Representative job in Johannesburg, South Africa, we would like to hear from you! Please send your CV through to today!If you wish to view additional in Cape Town, South Africa, please click through to our job section.

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