Job Description

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received. To detect fraudulent activities on funeral claims. Understand SBIS's goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery. To ensure favourable NPS score of
80% by consistently promoting quality interactions with customers.QualificationsMinimum Qualifications
Grade 12
Must be FAIS compliant.
Must have RE5.
Must be computer literate.
Insurance Institute or insurance qualificationExperience RequiredClaims processing experience preferably in the Long-Term Insurance Category
Must have a minimum 2 years' experience in a claim's environment.Additional InformationBehavioral Competencies:

• Able to work under pressure and willing to commit to working overtime if deemed necessary.
• Must have a consistent customer centric ethic and highly persuasive.
• Accurate and analytical.
• Decisive, assertive, confident, fair and ethical.
• High integrity level, reliable and responsible
• Must be proactive and use initiative.
• Excellent problem-solving skill, ability to influence at all levels both internally and externally.
• Performance driven.

• Active Listening
• Business Process Improvement
• Continuous Process Improvement
• Financial and Accounting Control
• Financial Systems Administration

Standard Bank