Job Description

Location

Nedgroup Investments is looking for a Data Capture Clerk - 12 Month Contract to join our Client Services team based at the Nedbank Clocktower, V & A Waterfront, Cape Town.

Job Family
Administration, Operations and Facilities
Career Stream

Client Services

Leadership Pipeline

Manage Self: Operational

Job Purpose

To obtain; capture, verify or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets.

Job Responsibilities

Ensure data integrity by accurately manipulating and formatting data. Minimise errors by extracting and verifying information from various sources. Facilitate seamless integration by creating data files in a format suitable for core system uploads. Develop and update reports on the status of allocated tasks. Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request. Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss. Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times. Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions. Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader. Mitigate risk of frauds by verifying client details with records on the banking platform and Nedbank Terminal Emulator (NTE). Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures to approve the request. Update the receiving file by capturing the request on the server in the relevant folder. Ensure adherence with all workflow processes by working in accordance with the Aris map. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Create and manage own career through guidance and support of management, department and colleagues. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames. Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives. Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.

People Specification

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
High standard of personal presentation Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges Ability to deal with people both within the organisation and external customers. Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Minimum Experience Level

1 year data capture experience or in similar role.

Technical / Professional Knowledge

Administrative procedures and systems Business writing Data analysis Relevant regulatory knowledge Behavioural Competencies
Communication Collaborating Work Standards Managing Work Quality Orientation Sustaining Customer Satisfaction
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Please contact the Nedbank Recruiting Team at +27 860 555 566