Job Description

Duties:xc2xb7 Monitor Online orders and attend to the following from the online site.xc2xb7 Product Enquires for stock.xc2xb7 Returns or exchanges.xc2xb7 Order Status Queries.xc2xb7 Escalate any web site issues.xc2xb7 Arrange couriers for online orders from stores.xc2xb7 Load product images into Pastel for new products.Account Management:xc2xb7 Create deals for approval based on office template that has cost prices and selling prices and get approval from technical management and finance management.xc2xb7 Send quotes to customers with company supporting documents and with the sales team copied.xc2xb7 Confirm customer has paid deposit with finance and book and order stock from suppliers.xc2xb7 Ensure all invoices and statements are sent to the customers and gather customer surveys from the customers.Operational Management:xc2xb7 Arrange installation dates with customers, installers, and suppliers so stock is delivered before installation date and signed for by the customer on delivery.xc2xb7 Open Job cards in Pastel and maintain the status of the jobs cards at the customers orders progresses through the different stages.xc2xb7 Oversee all required documentation from customers, suppliers, and installers.xc2xb7 Check in with installers on progress and feedback to technical management on the progress.xc2xb7 Handle any warranty claims.xc2xb7 Handle all after-sales services as per company policies.xc2xb7 Feedback to sales on any problems or queries from customers.Stock Management:xc2xb7 Oversee all stock handling, storage and transportation and ensure all stock is safe and within the companys insurances parameters and is not exceeded.xc2xb7 Work with the procurement department to find stock at best price for the customer deals.xc2xb7 Load product codes into Pastel.Skills and Specifications:xc2xb7 Should have good oral and written communication skills.xc2xb7 Good product knowledge.xc2xb7 Microsoft Office (Excel, Word).xc2xb7 Cope well under pressure.xc2xb7 Target and deadline driven.xc2xb7 Be a team player.Pre-requisites:xc2xb7 Clean ITC check.xc2xb7 Clean criminal check.xc2xb7 Signing of the companys confidentiality agreement.xc2xb7 Signing of the contract of employment.xc2xb7 Certification/Diplomas on the various areas of expertise are required.

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