Job Description

Duties:

• Monitor Online orders and attend to the following from the online site.
• Product Enquires for stock.
• Returns or exchanges.
• Order Status Queries.
• Escalate any web site issues.
• Arrange couriers for online orders from stores.
• Load product images into Pastel for new products.

Account Management:

• Create deals for approval based on office template that has cost prices and selling prices and get approval from technical management and finance management.
• Send quotes to customers with company supporting documents and with the sales team copied.
• Confirm customer has paid deposit with finance and book and order stock from suppliers.
• Ensure all invoices and statements are sent to the customers and gather customer surveys from the customers.

Operational Management:

• Arrange installation dates with customers, installers, and suppliers so stock is delivered before installation date and signed for by the customer on delivery.
• Open Job cards in Pastel and maintain the status of the jobs cards at the customers orders progresses through the different stages.
• Oversee all required documentation from customers, suppliers, and installers.
• Check in with installers on progress and feedback to technical management on the progress.
• Handle any warranty claims.
• Handle all after-sales services as per company policies.
• Feedback to sales on any problems or queries from customers.

Stock Management:

• Oversee all stock handling, storage and transportation and ensure all stock is safe and within the companys insurances parameters and is not exceeded.
• Work with the procurement department to find stock at best price for the customer deals.
• Load product codes into Pastel.

Skills and Specifications:

• Should have good oral and written communication skills.
• Good product knowledge.
• Microsoft Office (Excel, Word).
• Cope well under pressure.
• Target and deadline driven.
• Be a team player.

Pre-requisites:

• Clean ITC check.
• Clean criminal check.
• Signing of the companys confidentiality agreement.
• Signing of the contract of employment.
• Certification/Diplomas on the various areas of expertise are required.

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