Job Description

Job PurposeTo support the Building Manager in ensuring the efficient operation, safety, and maintenance of the building. To further assist in day-to-day operations, addressing tenant needs, coordinating repairs and maintenance, and maintaining a high level of tenant satisfaction.Responsibilities:Tenant Relations and Coordination:

• Serve as the primary point of contact for tenant inquiries and requests.
• Facilitate smooth move-ins and move-outs, including scheduling inspections for vacant units.

Maintenance and Operations Management:

• Address tenant maintenance issues promptly and efficiently, ensuring timely credit control and letting matters.
• Monitor the buildings operational systems, including lifts, fire safety equipment, pumps, and generators, ensuring they function correctly.

Emergency Response:

• Assess building emergencies, implement appropriate action plans, notify relevant management, and communicate effectively with tenants while managing administrative follow-up.

Building Management:

• Conduct regular inspections to identify maintenance needs or safety hazards.
• Oversee the management of the building, staff, and contractors to ensure efficient operations.
• Manage the Biometric access system, ensuring accurate tenant uploads and restricting access as necessary per unit.

Communication and Compliance:

• Relay important information to tenants, ensuring compliance with lease agreements and addressing any concerns or issues promptly.

Tenant Engagement and Marketing:

• Conduct viewings for potential tenants and implement marketing strategies to maintain optimal tenancy levels

Preferred Qualification and Experience

• Relevant qualifications in property management, real estate, or related field
• Proven experience in tenant relations, building operations, or facilities management
• Communication - strong verbal and written communication skills
• Customer service-oriented, with the ability to handle complaints and requests effectively
• Problem Solving - proactive in identifying potential issues and implementing solutions
• Ability to respond effectively to emergencies or unexpected maintenance problems
• Ability to supervise maintenance staff and coordinate with contractors
• Assist the Building Manager in decision-making and operational strategies
• Accountability - take ownership of ones actions, decisions, and/or tasks

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