Assistant Front Office Manager
Job Description
Job Summary Duties:Supervising the daily front desk activities according to the set guidelines
Prioritising and delegating of daily work responsibilities to front desk staff.
train and guide front desk staff to provide quality customer services.
Managing staffing schedules, shift changes and payroll.
Resolving of guest issues and enquiries to ensure guest satisfaction.
Ensure that the front desk is clean, neat, safe and secure.
ensure that all front desk staff adhere to the grooming standards.
Plan shift schedule and duties based on business forecast.
Supervise the billing and cash processes to ensure compliance with company standards.
Provide feedback to the team members on their performances and improvements.Requirements:At least 3 years experience as a Front Office Manager or Assistant FOM
Hospitality Management Qualification
OPERA essential
Proven experience working within the hotel industry as an Assistant Front Office Manager.
Computer literate
Ability to remain positive and focused in a fast-paced environment.
Great interpersonal skills
Good Communication SkillsCraven Cottage CCRecruiter
Job Mail
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Job Detail
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Job IdJD1394306
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned