Assistant General Manager (agm)
Cape Town, Western Cape, South Africa
Job Description
Job Overview:
The Assistant General Manager supports the General Manager in overseeing daily restaurant operations, staff management, and guest satisfaction. The AGM serves as acting GM in the General Manager's absence.Key Responsibilities:
- Assist the GM in daily operations and administrative tasks
- Supervise front-of-house staff, including hiring, training, and scheduling
- Ensure exceptional customer service standards are maintained
- Handle customer complaints and resolve issues promptly
- Monitor inventory levels and assist with ordering supplies
- Assist with financial management, including cash handling and reporting
- Ensure compliance with health, safety, and alcohol regulations
- Participate in marketing and promotional activities
- Coordinate with the kitchen team to ensure smooth service operations
- Implement and maintain company policies and procedures
- 3+ years of restaurant management experience
- Bachelor's degree in Hospitality Management, Business, or related field preferred
- Strong leadership, communication, and problem-solving skills
- Experience in staff training and development
- Knowledge of food and beverage operations
- Customer service excellence
- Food safety certification and alcohol service licensing
- Proficiency with restaurant POS systems and scheduling software
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Job Detail
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Job IdJD1408613
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned