Job Description

Key Responsibilities:

• Operational Management: Oversee daily lodge operations, including front office, guest services, housekeeping, food & beverage, and maintenance. Work closely with the General Manager to implement policies and ensure operational efficiency with a focus on guest satisfaction and staff management.
• Guest Experience: Maintain 5-star standards to ensure exceptional guest experiences. Address guest complaints, special requests, and feedback promptly. Manage check-in/check-out processes and coordinate dining and activity arrangements.
• Staff Management: Assist in hiring, training, and managing lodge staff. Create staff schedules, oversee shift rotations, and conduct regular staff meetings. Ensure adherence to safety and service standards.
• Financial Management: Monitor budgets and expenses, assist with financial planning, and manage inventory and stock control. Ensure cost controls to maximize profitability while maintaining quality.
• Health & Safety Compliance: Ensure compliance with health, safety, and environmental regulations. Oversee lodge security and safety procedures for guests and staff.
• Maintenance and Upkeep: Work with the maintenance team to ensure facilities and equipment are in excellent condition. Schedule and oversee preventative maintenance.
• Lodge Marketing & Sales Support: Support marketing initiatives to increase occupancy and revenue. Collaborate with the reservations and sales team to ensure smooth bookings and provide feedback on guest preferences.
• Conservation & Sustainability: Support the lodges conservation efforts and uphold sustainable practices. Coordinate guest activities related to the natural environment, including game drives and bush walks.

Experience & Skills Requirements:

• Diploma or Degree in Hospitality or equivalent preferred but not essential.
• Minimum of 5 years of experience in managing high-end safari lodges.
• Professional demeanor, maturity, and excellent presentation skills.
• Excellent verbal and written communication skills.
• Strong passion for nature and lodge-related activities.
• Must have own transportation and a valid drivers license.
• Knowledgeable about wine and food.
• Exceptional skills in staff and guest relations.
• Ability to multitask, adapt to changing business needs, and think critically.
• Strong organizational and time management skills with high attention to detail.
• Experience in overseeing maintenance and ensuring high standards of lodge upkeep.

JobPlacements.com