Job Description

Key Responsibilities:

• Supervise and manage all hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments.
• Ensure high operational standards are met, focusing on efficiency, quality, and guest satisfaction.
• Monitor guest feedback and address any issues or concerns to maintain an exceptional experience.
• Coordinate with department heads to ensure seamless communication and collaboration across all hotel functions.
• Support the General Manager in developing and implementing strategies to improve hotel performance, service quality, and operational costs.
• Oversee staff training and development programs to enhance performance and ensure compliance with hotel policies and procedures.
• Manage staffing schedules, ensuring optimal staffing levels for smooth operations.
• Assist in the planning and execution of hotel events, promotions, and special activities.
• Analyze operational performance, track key performance indicators (KPIs), and implement improvements to meet financial and service targets.
• Drive and manage the hotel's operational budgets, ensuring cost control and profitability.
• Ensure compliance with health, safety, and legal regulations across all hotel departments.

Requirements:

• Minimum of 5 years of experience in an Assistant GM role or similar within the hospitality industry, preferably in a 5-star hotel.
• Strong background in hotel operations, including front office, food and beverage, housekeeping, and maintenance.
• Proven staff management and leadership skills, with experience in training, development, and performance management.
• Excellent problem-solving, organizational, and communication skills.
• Strong understanding of operational procedures, financial management, and cost control.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining high service standards.
• Detail-oriented with the ability to oversee multiple areas of hotel operations simultaneously.
• Proficient in hotel management software and operational systems.
• A passion for delivering exceptional service and ensuring smooth, efficient hotel operations.

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