Job Description

Assistant Letting ManagerAt Ithemba, we believe in creating a secure and comfortable environment for our tenants. Our properties offer modern amenities, including courtyards, braai areas, children's play areas, laundry facilities, and parking, incorporating the latest technologies. Our commitment to safety, connectivity, and community makes Ithemba a trusted name in the real estate industry.Job PurposeTo implement the letting strategy, manage letting operations, oversee letting teams, and report on letting activities.Key Responsibilities:Letting Sales Management:

• Implement the sales/letting strategy.
• Manage sales promotions and initiatives.
• Market available units and ensure readiness for rental.
• Maintain expertise in sales plans and initiatives.
• Achieve monthly and annual vacancy and letting targets.
• Provide unit viewing support and manage letting agents.
• Support tenant retention through transfers and solutions.

Letting Operations:

• Manage enquiry and leads processes.
• Oversee client-facing experience and application processes.
• Ensure compliance with credit vetting policies and lease documentation.
• Recommend lease term/documentation enhancements.
• Deliver quality customer service and resolve letting queries.

Tenant Support Management:

• Implement and comply with tenant on-boarding processes.
• Resolve tenant queries and correspondence.

Staff Management:

• Recruit and manage staff.
• Monitor and manage performance and development.
• Ensure compliance with HR policies and procedures.

Reporting:

• Gather and compile data for reports.
• Interpret statistics and make continuous improvement recommendations.

Qualifications:

• NQF 4 in property management, marketing, sales, or similar (preferred).
• Supervisory qualification (preferred).

Experience:

• 3 years in property management, letting, marketing, sales, or similar.
• 1-2 years in supervising a sales team.

Competencies:

• Team leadership
• Sales techniques
• Marketing
• Policy adherence
• Data analysis and interpretation
• Written and verbal communication
• Problem-solving
• Interpersonal skills
• Planning and organizing

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