Job Description

Candidates Requirements:

• Previous experience in a high-end 5* establishment
• Always make sure that the guests are having an exceptional guest experience
• Must have a passion for the industry, and the people visiting the lodge
• Own transport
• Must fill in for the GM couple when they go on leave
• Very good command of English, as you will be dealing with high valued international guests.

Him:

• FGASA NQF4
• FGASA Lead Trails Guide
• Must have PDP, ARH, First aid certificate and NDT (North-West) up to date.
• Overseeing the Guides department
• Overseeing all Maintenance at the lodge
• At least 5 years experience in a 5* lodge
• Ethical guide.
• Great work ethic
• Team player
• Interpersonal skill

Her Skills/Requirements:

• Minimum 2 years experience in hospitality as FOH/Reservations/Spa Therapist.
• Responsible for reservations and FOH duties as well as assisting lodge managers.
• Overseeing all aspects of lodge operations, including guest services and the various departments such as: housekeeping, maintenance, and F&B.
• The candidate will also be required to stand in while the current spa therapist/reservationist goes on leave, therefore must be fully qualified somatologist (ITEC, CIDESCO, SAAHSP or CIBTAC) and able to perform a range of treatments competently.
• Great work ethic
• Team player
• Interpersonal skills
• Strong administrative abilities.
• Coordinate bookings/reservations, check-ins, and check-outs efficiently taking and processing payments.
• Curio shop sales and monthly stock takes.
• Experience on PANHospitality reservations and accounting system would be a huge advantage.
• Duties will also include, but not limited to, hosting of guests/agents and handling guest inquiries, concerns or complaints, and special requests in a professional and timely manner.
• More duties include- room checks, and oversee the Housekeeping department.
• Managing and supervising lodge staff, work schedules, leave applications, assign tasks, and monitor staff performance to maintain high standards of service.
• It is very important that you have - attention to detail and problem-solving skills, the ability to work under pressure and leading by example.
• Availability to work flexible hours and extra hours when required.

Package: Her 10% commission on spa treatments
Accommodation: Live-in position provided (regrettably no pets or dependents).
Meals & uniform provided
Work Cycle: 6 weeks on and 2 weeks off. Ability to work and live in a remote, safari lodge environment.
Annual leave, Medical aid (after 6 months), Provident fund (after 6 months), UIF contribution

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