Assistant Lodge Manager

Addo, Eastern Cape, South Africa

Job Description


The Game Reserve which has the Big 5 offers experiences for guests such as game drives, spa treatments, dining and luxurious accommodation.Key Responsibilities:
Guest Experience:

  • Welcome guests and ensure their stay are memorable, comfortable, and aligned with the lodges service standards.
  • Address and resolve guest queries, complaints, and special requests promptly and professionally.
  • Oversee guest activities, ensuring they meet expectations and provide unique safari experiences.
Operational Oversight:
  • Assist in managing daily lodge operations, including housekeeping, front office, food and beverage, and safari activities.
  • Ensure all departments work seamlessly to provide high-quality service.
  • Monitor and maintain lodge facilities, ensuring functionality and aesthetic appeal.
Staff Management:
  • Supervise, motivate, and mentor staff to maintain a high standard of professionalism and teamwork.
  • Assist with staff scheduling, task allocation, and performance monitoring.
  • Conduct training sessions to enhance skills and service delivery.
Administrative Duties:
  • Support the Lodge Manager with administrative tasks, including budgeting, stock control, and procurement.
  • Oversee financial processes, such as cash-ups and reconciliation, and maintain accurate records.
  • Prepare reports on lodge operations and performance metrics for management review.
Health, Safety, and Compliance:
  • Ensure the lodge adheres to health, safety, and environmental regulations.
  • Conduct regular inspections and implement corrective actions where necessary.
Sales and Marketing Support:
  • Assist in promoting the lodges services and activities to potential guests.
  • Support social media engagement and marketing initiatives to drive bookings.
Qualifications and Experience:
  • Diploma or degree in Hospitality Management, Tourism, or a related field.
  • Minimum of 35 years of experience in hospitality, preferably in a lodge or safari environment.
  • Proven experience in staff management and guest relations.
  • Knowledge of lodge operations, including food and beverage, housekeeping, and front office functions.

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Job Detail

  • Job Id
    JD1407156
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Addo, Eastern Cape, South Africa
  • Education
    Not mentioned