Assistant Lodge Manager

Eastern Cape, South Africa

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Job Summary Duties:

Responsible for assisting the Lodge Manager with the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
Stand in for the Lodge Manager when they are not available
Support Senior Lodge Management to achieve their goals and objectives
Assist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
Stay up to date with changes in policies, ways of working and standards in the industry
Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
Assist with on-the-job training for Lodge staff
Take accountability for the performance of the functions at the Lodge

Requirements:

Qualification in Hotel Management Diploma/Certificate or equivalent
At least 3 years of prior working experience in guest relations at a 5-star lodge or similar
High level of competency in spoken and written English
Good working knowledge of GAAP, Opera and MS Excel (Intermediate level)
Sober habits
Drivers license

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