Job Description

Job SummaryPosition: Assistant ManagerLocation: Sea Point; Cape TownJob Summary:The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.Key Responsibilities:Guest Services:

• Welcome guests upon arrival, provide check-in and check-out services.
• Respond to guest inquiries via phone, email, or in person.
• Address and resolve guest issues and complaints in a timely and professional manner.
• Provide local area information, recommendations, and assistance with travel arrangements.

Booking and Reservations:

• Manage guesthouse bookings through online platforms, phone, and direct reservations.
• Ensure accurate and up-to-date availability of rooms.
• Handle cancellations, modifications, and special requests.

Property Management:

• Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
• Coordinate with housekeeping and maintenance teams to address any issues or repairs.
• Perform regular inspections to ensure high standards of cleanliness and safety.

Administrative Duties:

• Maintain accurate records of bookings, payments, and guest information.
• Prepare invoices, manage payments, and handle refunds as needed.
• Monitor and manage the guesthouse budget, including expenses and revenue.

Marketing and Promotion:

• Promote the guesthouse on social media, booking platforms, and other relevant channels.
• Respond to online reviews and maintain a positive online presence.
• Implement marketing strategies to attract new guests and increase occupancy rates.

Qualifications:

• Previous experience in hospitality, customer service, or property management is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and handle multiple tasks.
• Proficiency in basic computer applications, including booking systems and Microsoft Office.
• Knowledge of the local area and attractions is a plus.

Working Conditions:

• Flexible schedule, including weekends and holidays.
• On-call availability for guest emergencies.
• May require some physical tasks, such as carrying luggage or assisting with property maintenance.

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