Assistant Manager

Cape Town, Western Cape, South Africa

Job Description


Job SummaryPosition: Assistant ManagerLocation: Sea Point; Cape TownJob Summary:The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.Key Responsibilities:Guest Services:

  • Welcome guests upon arrival, provide check-in and check-out services.
  • Respond to guest inquiries via phone, email, or in person.
  • Address and resolve guest issues and complaints in a timely and professional manner.
  • Provide local area information, recommendations, and assistance with travel arrangements.
Booking and Reservations:
  • Manage guesthouse bookings through online platforms, phone, and direct reservations.
  • Ensure accurate and up-to-date availability of rooms.
  • Handle cancellations, modifications, and special requests.
Property Management:
  • Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
  • Coordinate with housekeeping and maintenance teams to address any issues or repairs.
  • Perform regular inspections to ensure high standards of cleanliness and safety.
Administrative Duties:
  • Maintain accurate records of bookings, payments, and guest information.
  • Prepare invoices, manage payments, and handle refunds as needed.
  • Monitor and manage the guesthouse budget, including expenses and revenue.
Marketing and Promotion:
  • Promote the guesthouse on social media, booking platforms, and other relevant channels.
  • Respond to online reviews and maintain a positive online presence.
  • Implement marketing strategies to attract new guests and increase occupancy rates.
Qualifications:
  • Previous experience in hospitality, customer service, or property management is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Ability to work independently and handle multiple tasks.
  • Proficiency in basic computer applications, including booking systems and Microsoft Office.
  • Knowledge of the local area and attractions is a plus.
Working Conditions:
  • Flexible schedule, including weekends and holidays.
  • On-call availability for guest emergencies.
  • May require some physical tasks, such as carrying luggage or assisting with property maintenance.
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Job Detail

  • Job Id
    JD1343752
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R15000 per month
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned