Job Description

Job Details
Closing Date 2024/04/15
Reference Number SHO240327-7
Job Title Assistant Manager - Eastern Region
Job Type Permanent
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Ladismith, Franschhoek, Riviersonderend & Gansbaai.
Purpose of the JobAs an Assistant Manager it would be your core responsibility to support the Branch Manager in achieving profitability, efficient staff management, stock control, and sales maximisation. This role is crucial in ensuring the smooth operation of our branch and contributing to our overall success. If you are passionate about driving results and working in a dynamic environment, we encourage you to apply.Job Advert Details
Job Category Retail
Job Objectives

• Conduct weekly planning meetings with controllers in line with branch managers and regional managers sales and operational requirements, in order to allocate tasks to responsible staff.
• Staff on-boarding / on-the-job-training is implemented in a timely manner and incorporates all key aspects that staff need to know.
• Human resources processes adhere to corporate policies and procedures and labour legislation.
• Train and develop branch staff according to the core competencies of their roles and ensure the coordination of training and the delivery thereof is done in a professional manner.
• Performance of staff and contractors meets minimum operational KPI / SLA requirements at all times.
• Manage front-end staff (cashiers), controllers and shelf packers according to the required HR processes, procedures and policies.
• Correctly manage and respond to all disciplinary issues and grievances in a timely manner.
• Identify staff for promotions and that they are promoted according to set criteria.
• Create and coordinate accurate and up to date Workforce Management (WFM) schedules.
• Transmit staff hours worked on WFM on a weekly basis.
• Resolve staff wage queries in line with HR policy.
• Take timely corrective action for all stock and cash losses (e.g till shortages) and update status report.
• Monitor and control saleable and non-saleable expenses according to budget; variances are reported on and corrected where possible.
• Back admin procedures are followed and information is captured correctly and monitored at all times, from receiving to point of sale (POS).
• Regular spot checks done for all goods received and stock on hand tallies with goods received notes (GRNs).
• Physical counts and reconciliations are accurately completed.
• Accurately monitor and control lockers as per security procedures.
• Order non-saleable / off-use expense items within budget (e.g stationery, security seals).
• Process branch returns (blown and damaged stock, overstock items) accurately and timely.
• Process branch refunds and clearances accurately and timely.
• Gain authorisation of refunds over R50 and cheque clearances over R300 (To be discussed!).
• Oversee, in conjunction with branch manager, the effective 6-monthly stocktake planning and implementation (includes allocating stocktake counters and coordinating stocktake activities with outsourced stock counters).
• Implement and coordinate 6-monthly stocktake plan, allocate stocktake counters and coordinates stocktake activities.
• Walk the floor with controller/s daily to identify sales challenges (out of stock items) and sales opportunities (opening up promotion lines)
• Actively assist branch manager in achieving sales targets on a daily basis.
• Maintain 100% consistency and adherence to stock price changes.
• Take corrective action together with branch manager to address sub-standard sales performance.
• Front- and back-end admin procedures are followed to ensure expectations of customers are met and exceeded where possible.
• Approve customer exchanges or cash refunds in a timely and accurate manner and processed according to company policy.
• Speedily resolve or refer all stock queries (e.g. outdated PI labels, unscanable items, incorrect stock ledger items).
• Front- and back-end admin procedures are followed to ensure expectations of customers are met and exceeded where possible.
• Approve customer exchanges or cash refunds in a timely and accurate manner and processed according to company policy.
• Speedily resolve or refer all stock queries (e.g. outdated PI labels, unscanable items, incorrect stock ledger items).
• Resolve or refer all financial queries (e.g. duplicate credit card charges, price discrepancies and returns) to Checkline within 24 hours.
• Comply with hygiene and housekeeping standards at all times.
• Maintain all equipment assets at all times as per company standards.
• Consistently adhere to audit and required legislative standards and statutory requirements i.r.o:

• Equipment checks (tills, refrigerators and freezers).
• Food safety and hygiene standards.
• OHS Act standards.
• Comply with alarm call-out procedures.
• Maintain a safe, clean and healthy store and working environment at all times (includes back-end / receiving / stores, canteen and toilets).
• Identify and rectify problems i.r.o hygiene / safety / food quality standards in line with relevant standards and procedures.
• Effectively administer pest control procedures.
• Comply with alarm call-out procedures.
• Ensure that branch is secure at the end of day.

• Grade 12 or equivalent, with mathematics (essential).
• Grade 12 accountancy (desirable).

• +2 years retail experience gained through working in a retail store - (essential).
• Retail admin / stock management, of which at least 6 months in a supervisory capacity.
• Stock receiving processes.
• Cash handling (bank deposits and payments).

• Sales Management / Supervisory experience in Food Retail environment.
• Customer Service.
• Stock receiving and in-store stock Management.
• Budget (cost) control.
• Merchandising.
• Promotional planning.
• MS Office (Basic level).

Shoprite Holdings