Job Description

Assistant Manager - KZNFull job descriptionPosition OverviewThe Assistant Camp Manager at Big Skies will play a dynamic role, combining the operational rigor of camp management with the warmth and dedication Big Skies is known for. This is not just a jobxe2x80x94its a lifestyle and an invitation to become part of a community that thrives on conservation, authenticity, and connection with nature. You will help elevate guest experiences, cultivate the potential of our staff, and act as a driving force behind the camps daily operations. When the General Manager is on leave, you will step into this role, ensuring continuity and excellence by following structured handover protocols. We are also searching for people who will contribute to the business and take it on as though it is their own and grow with us as we expand.About Big SkiesAt Big Skies, we believe in genuine, sustainable ecotourism that respects our natural surroundings and enriches our community. Our lodge is nestled in the heart of Maputaland, and every aspect of our operation reflects a deep commitment to preserving the beauty and vitality of this land whilst enhancing and enriching the lives of the people that have allowed us to operate here. We are more than a lodgexe2x80x94we are a space where guests and staff alike feel a sense of belonging and connection to the land, to each other, and to a shared purpose.Vision and MissionOur vision is to redefine conservation and ecotourism, making it accessible, inclusive, and impactful. We aim to create unforgettable experiences that foster appreciation for natures wonders while contributing to the wellbeing of our local community. Our mission is to balance sustainable tourism with a nurturing work environment that empowers local talent, showcases authentic hospitality, and provides meaningful guest interactions in one of the worlds most awe-inspiring settings.Key ResponsibilitiesFood and Beverage ManagementCollaborate with a team of community chefs to ensure proper stock management, waste control, and adherence to hygiene standards.Cultivate an environment of positive reinforcement and provide guidance on efficient kitchen operations, from health and safety to plating techniques.Front of House DutiesEvery guest is welcomed as a personal guest, with warm hospitality that is different to typical lodge expectations. Your focus will be on ensuring each guest feels at home in this extraordinary environment, creating a memorable and comfortable experience.Operational SupportWork closely with our community team, many of whom have limited exposure to tourism beyond Big Skies. This role requires a nurturing approach to guide, train, and support team members as they grow in their roles.Use disciplined actions as tools to reinforce professionalism, while maintaining our nurturing, community-centric work culture.Guest ServicesPartner with front-of-house staff and guides to organize daily activities, identify areas of improvement, and enhance logistics for a smooth, authentic guest experience.Management SupportAct as the General Managers deputy during their leave, overseeing guest administration, communication with reservations, booking updates, and payment processing.RequirementsExperience: Background in food and beverage management, front-of-house operations, and kitchen/chef roles.Skills: Strong organizational, stock management, and interpersonal skills.Adaptability: Ability to manage shifting responsibilities with flexibility.The LifestyleLiving and working at Big Skies is a unique opportunity to immerse yourself in the beauty of the wilderness. While we expect dedication, we also encourage you to embrace what makes this place extraordinary. Join guests for experiences, from thrilling drives to quiet moments by the campfire. We believe that enjoying our incredible surroundings enhances the passion and energy you bring to your work.Additional InformationThis is a permanent, full-time position, with accommodation and meals provided on-site.Job Type: Full-timePay: R18 000,00 - R22 000,00 per monthAbility to commute/relocate:Manguzi, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)Experience:Lodge management: 3 years (Required)Work Location: In person

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