Job Description

The main purpose of the position is to manage the supply of service parts to Export Distributors with a customer centric orientated approach.KEY PERFORMANCE AREAS:

• Customer Relationship management (internal/external)
• Manage efficient Service Parts supply to all Export Distributors
• Ensure Service Parts Operations is compliant to Customs Requirements
• Customer query resolution with a sense of urgency
• Customer order management and order stabilisation
• Improvement and adherence to TSAM customer supply related activities
• Promote quality and safety in the work environment
• Measurement and evaluation of key performance areas
• Measurement on distributor orders to identify abnormalities

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 5 (240 credits on level 8 framework) - Supply Chain Management or International Trade (Import and export) or equivalent
• Advantageous: NQF Level 6 and post graduate qualifications.
• Minimum of 3 years customer facing working experience
• Dealer network experience (Parts and service will be advantageous)
• Understanding Export Business
• Knowledge and Interpretation of Customs Act
• Project Management
• Excellent communication skills (verbal and written)
• PC Literacy: MS office - intermediate to advanced level
• SAP experience will be advantageous
• Customer handling skills

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid-long-term plans
• Establish framework and systems for organisational learning
• Creation of Innovative Vision
• Attention to detail

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY'S EMPLOYMENT EQUITY POLICY

Toyota