Job Description

Assistant Manager - Operations - Cape TownFull job descriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Ensuring 100% target are met month on monthManaging headcount requirements against budgetExcellent understanding of airline alliances, airline hubs, interline & codeshare arrangements, time zones etc.Strong interpersonal and communication skills (verbal & written) with the ability to communicate effectively with both internal and external stakeholders.Will work on a shifting schedule including graveyard shifts, weekends, and holidays.QualificationsMatric3-5 Years Team Leader experience in a Travel environmentAdditional Information24 x 7 Operation

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