Job Description

REQUIREMENTS

• Grade 12, relevant qualifications advantageous
• Proven record of previous experience within property management industry
• Experience in a property management system required
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
• Strong attention to detail and work to stick deadlines in a varied, demanding role
• Demonstrable experience and ability to use Microsoft Word and Excel
• Experience in managing your own time and duties while working remotely
• Able to show an understanding and commitment to good customer care
• Self-motivated, with high energy and enthusiasm
• Pragmatic, creative approach to problem-solving, with emphasis on fast and practical solutions
• Working hours 9 am to 6 pm Monday to Friday

DUTIES

• Dealing with clients' day-to-day issues in a quick and efficient manner in line with industry guidance and best practice
• Providing proactive and reactive management of the portfolio
• Answering phone calls, and responding to emails
• Assisting with handover documents and saving documents electronically on system
• Updating checklist/spreadsheets of handover information received
• Assisting with handover forms/block asset info and document management preparing for handover to the new Property Manager once the block is set up
• Checking documents such as insurances to ensure, that they are not outdated, and that company has current policy documents in place
• Checking if company acts as Co-Sec for the Client and if so, request an authorisation code and provide an update to the Director of Finance
• Assisting clients with service charge and ground rent queries
• Keeping key register of keys received and requests from previous agent/client
• Assisting with a budget set up for a new block
• Updating the system with contact details once contact sheets are returned
• Typing up meeting minutes, updating certain tickets once task completed
• Drafting communications for new blocks, all notices and letters regarding important information relating to works etc.
• Covering Line Manager/team members workload while they are on annual or sick leave
• Providing regular updates to clients
• Assisting in new block set-up on in-house systems, maintaining updated contact info
• Looking after the administrative side of each block in your portfolio
• Attending client meetings online and assisting the Onboarding Manager, whether within normal working hours or by agreement out of hours
• Ensuring all the blocks in the portfolio are efficiently managed and maintained
• Working closely with all departments across the Company
• Supporting Line Manager in managing relationships with all parties and issues reported
• Providing HR with contact details to the previous management agent before transfer
• Following internal processes (e.g., key request process, transfer)

Salary: Dependent on experience

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