Job Description

Job Title:

Assistant Property Manager

Location:

Remote Position (Western Cape-based)

Department:

Property Management

Reports To:

Senior Property Manager

Company Overview:

Urang Property Management Limited is a London-based property management agency overseeing more than 10,000 residential units across the city and its surrounding areas. To support our growing portfolio, we have built a strong in-house support team, including property management specialists.



Most of our support staff are based in South Africa, working through Block Management Solutions. We also maintain a co-working space in Stellenbosch, which is available for occasional team meetings.

About the Role:

As our Property Management team expands to meet the growing demands of our clients, we are seeking a dedicated Assistant Property Manager to join us in delivering exceptional service and maintaining strong relationships with all stakeholders. The Assistant Property Manager ensures smooth property operations by handling client concerns, coordinating maintenance, and managing communication channels.

Key Responsibilities:

Handle day-to-day client issues promptly and efficiently, adhering to industry best practices. Manage all maintenance matters, coordinate with contractors, and ensure work quality meets agreed standards. Manage communication channels including phone calls, emails, and messages. Schedule meetings on behalf of the Line Manager and provide necessary support. Cover workload during absences, provide regular updates to clients, and assist with financial queries. Assist with Section 20 works, process invoices, and manage administrative tasks. Attend resident and client meetings, ensuring efficient management of all properties. Maintain up-to-date contact information, manage key documents, and oversee administrative aspects of property portfolios. Collaborate with various departments to facilitate information transfer and ensure compliance with internal processes. Support Line Managers in managing relationships with clients, tenants, contractors, and onsite personnel. Assist in building insurance claims progression and handle building-related issues effectively. Follow internal processes and inform Line Managers of any contract termination notices.

Additional Duties:

Additional responsibilities may be assigned based on business needs, allowing opportunities to gain new skills and experience.

What We're Looking For:

Relevant work experience as a property manager or similar role. TPI affiliate qualifications or willingness to obtain within 18 months. Strong knowledge of Health and Safety regulations. Proficient in Microsoft Word, Excel, and other ICT packages. Proven experience in a fast-paced team environment. Ability to work independently, meet deadlines, and maintain organization.

Personal Attributes:

We are looking for someone who is:


Proactive and detail-oriented with strong problem-solving skills. Independent but also works well within a team. A strong communicator, capable of drafting professional emails and documents. Technically proficient and comfortable using digital tools and property management software. Committed to providing excellent customer service. Open to learning and professional growth.

Salary & Benefits:

Salary:

R20,000- R25, 000per month neg (depending on experience and qualifications).

Contract:

Permanent, remote role.

Working Hours:

Monday - Friday, 09:00 to 18:00 SAST.

Additional Requirements:

Location:

This is a remote role; however, the candidate must be based in the Western Cape due to occasional office visits in Stellenbosch.

Internet access:

A stable and reliable internet connection is required, including during extended load-shedding periods.

Assessment Process:

If you progress past the interview stage, you will be invited to complete a skills-based trial assessment. This is an opportunity to demonstrate your abilities in a practical setting.

Why Join Us?

Full training provided. Opportunity to work in a dynamic and growing industry. Be part of a supportive and collaborative team. Gain valuable experience in property management.

If this sounds like the perfect opportunity for you, we encourage you to apply today.