Assurecloud Contact Centre Agent, Cape Town
Cape Town, WC, ZA, South Africa
Job Description
Closing date: 4 March 2025
To assist clients with enquiries in order to deliver a satisfying and professional service to customers and stakeholders.
Some responsibilities may include:
Responsible for the answering of customer questions accurately and timeously by call centre. Ensure utilization of sales techniques by call centre to maximize revenue opportunities. To resolve and log queries efficiently and within a professional timeframe and to ensure client satisfaction. Establish good relationships with clients, suppliers and internal staff. Call clients to verify details, answer questions and attempt to Lock in dates for their training. Follow up on delegates who did not submit all registration docs. Reschedule clients if they don't attend course as scheduled. Do confirmation call a few days prior to the starting date of course. Request re-write & pre-requisite exemptions.
Matric. 1 - 2 years' experience in a customer service / contact centre role. Recently graduated with a BSc, or qualification in Microbiology, Biotechnology, Food Technology, Food Science, Analytical Chemistry, Veterinary Technology. Experience or qualification in sales will be advantageous. Experience in the food industry laboratory will be advantageous. Fluent in English. Computer literacy (MS Office). Demonstrate teamwork as a valued team player. * Preference will be given to employment equity candidates.
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Job Detail
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Job IdJD1396689
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned