Job Description

Closing Date 2024/02/28
Reference Number VWS240222-3
Job Title Audi Flying Technician - PA 1423
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Type of Position:

Based in Sandton within the Audi Brand department, the successful incumbent will be responsible to Improve the turnaround time on the repairing of complicated customer complaints and uplifting of the technical skills in the Dealer Network. To ultimately assist with the improvement on Customer satisfaction and reduction of repeat repairs.
and Responsibilities

• Plan, prepare and do technical Dealer analysis

• Flying nationally to repair complex problems to the correct safety and quality standards on vehicles at Audi Dealers.

• Performing root-cause analysis of complex vehicle problems and providing assistance in developing Dealer training content and material to address shortcomings.

• Planning and preparing Dealer analysis, identifying weak areas in the Audi Dealer Network on Technical issues and non-conformance to the Audi Service Core Process.

• Ensuring the most economic method of diagnosis and repair is available to the Audi Dealer Network.

• Assess training needs and recommend actions.

• Analysing technical skills gaps at the Dealer and conducting in-house training at Dealer level.

• Analysing tools and equipment status at Dealer level and recommending corrective actions.

• Reporting to Audi SA and Audi AG on the technical requirements for the Audi Dealer Network and recommend specific training programs to address the identified short comings.

• Up-skilling the Audi Dealer Network on vehicle diagnosis process.

• Developing and implementing a user-friendly feedback loop for guided fault finding telematic support for the Dealer Network

• Liaising between Audi SA, VW Group Technical Support Centre and Audi AG.

• Establish a working relationship with Technical Support Centre and Customer interaction Centre.

• Implement a process of identifying weak Dealers based on the information from TSC and CIC. Agree on the Dealers that need attention with TSC and CIC.

• Implement regular scheduled meetings with TSC / CIC to follow up on actions taken and agree on next actions.

• Together with TSC / CIC plan for and ensure that high profile customer cases are given priority.

• Providing support with the preparation of new model launch vehicles.

• Providing support with reference to the Repeat Repair reduction programme.

• Reporting to Audi AG / Audi SA Management.

• Implement systems of reporting to Audi AG / Audi SA Management on Dealer Network progress and status on actions conducted by the Flying Technician.

• Integrate the Regional After-Sales Manager in the Dealer visits to ensure that action plans are properly implemented and monitored.

Education and Experience

• B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognised tertiary institution.
• Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical, solutions.
• Certified Diagnostic qualification.
• Certified Master Technician qualification.
• Minimum 3 years Diagnostic experience within an Audi / Volkswagen dealership.
• Minimum 1 year Master Technician experience within an Audi / Volkswagen dealership.
• Minimum 1 year Audi certified EV experience.
• Previous experience in dealing with automotive product support issues of a technical nature.

Skills, Attributes & Other requirements

• Literature authoring skill in any Windows-based PC language.
• Thorough Audi Vehicle Product Knowledge
• Knowledge of Audi / VW Group Service systems
• Knowledge of the Audi / VW Dealer Network
• Experience with EV and High voltage systems
• Good degree of business acumen
• Ability to listen and communicate effectively at all levels.
• Good written and verbal communication skills at all levels
• Good negotiation and interpersonal skills - able to deal with conflict constructively.
• Excellent planning and organising skills, with an organised and methodical approach to tasks.
• Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
• Ability to analyse data sets effectively.
• High level of detail consciousness / accuracy
• High level of energy, enthusiasm and work commitment
• Self-Starter with the ability to work independently to high quality standards.
• Be willing and able to travel extensively throughout South Africa in the ambit

Policy

Volkswagen Group South Africa is committed to Employment Equity when recruiting internally and externally, this includes persons with disabilities. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.

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