Job Description

This post was previously advertised as Job ID: 5740. All applications received in response to the previous advertisement, will automatically be considered again. Previous applicants therefore do not need to reapply.KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll - Applications submitted through any other platform will not be considered.Duties and responsibilities:Technical Support

• Provide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests/incidents.
• Provide efficient and effective customer service to the user.
• Provide after-hours audio-visual technical support, as needed.
• Install audio visual technologies.
• Deploy and install software inclusive of system software, productivity software and applicable driver software.
• Relocate audio visual equipment as per operational requirement.
• Troubleshoot and resolve hardware or software related incidents.
• Research, test and evaluate new technologies on request.
• Provide technical onsite support during special events on and off campus.
• Perform incident and service request classification and prioritization.
• Prioritize requests, incidents and problems to ensure high service levels.
• Provide audio visual and streaming support for events and activities throughout campus.
• Perform preventative maintenance on audio visual equipment and venue workstations.

Relationship Support

• Ensure client satisfaction by adhering to SLA's.
• Ensure clear and effective communication to manage relationships and needs/requirements.
• Establish and maintain healthy and professional relationships with function-related stakeholders.
• Liaise with the Lead: ICTS Audio Visual Deployment and Maintenance Management to escalate any issues to receive the required attention.

Quality Assurance

• Adhere to, and contribute to all relevant policies, procedures, standards, and guidelines.
• Contribute and support the review and drafting of the relevant SOPs, as required.

Professional Development

• Fulfil all responsibilities regarding performance management.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.

Inherent requirements:

• National vocational certificate on NQF Level 4.
• Minimum of one (1) year's relevant working experience relating to the duties and responsibilities.

Recommendations:

• Higher Certificate on NQF Level 5 in a related field to the duties set out above.
• Professional certification in one or more of the following:

o Comptia A+
o Comptia N+
o Crestron certification
o Molex Certification
o Dante AV networking
o Kramer AV certified

• Valid driver's license

CompetenciesRequired competencies:

• Results oriented.

- The ability to cope with a frequently changing environment and to adapt to evolving situations.
- The ability to be reliable, responsible, dependable and to fulfil obligations.

• Strategic thinking.

- The ability to deal with several activities at a time.
- The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.

• Business Acumen:

- The ability to adhere to rules and strictly follow work regulations.
- Proficient in using MS Office.

• Leading.

- The ability to maintain high levels of personal motivation, energy, and enthusiasm.
- The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

• Building coalitions

- The ability to be self-assured and at ease with people in all types of social situations.
- The ability to be sensitive and understanding to the needs and feelings of others.Please ensure that all relevant documentation is attached to your application.

• A detailed curriculum vitae and cover letter.
• Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).
• A copy of your identity document (ID or passport in the case of foreign nationals).
• Proof of registration with a Professional Body (if applicable).
• A copy of your driver's license (if applicable).
• Confirmation of employment from current employer / last employer if unemployed (only applicable to external applicants).

Assumption of duties:
01 September 2024/ As soon as possible.Closing date:
11 August 2024.Salary:
The annual remuneration package, including benefits is R281 396.81 per annum.Fringe benefits:
(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits.Enquiries:
For enquiries, please feel free to contact 051 401 2979 or email JardineS@ufs.ac.za or Recruit@ufs.ac.za. Additionally, kindly contact 051 401 9810/ 9813/ 9814 for assistance.General:
The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Policy is available at : EEA13_EE Plan UFS 1 March 2022 (003).pdfThe University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.Additional Information

University of the Free State