Job Description

Be part of a an Industrial Automotive business with the aim of meeting the needs of the transforming global automotive market. Minimum 5 years proven customer service, planning and administration experience required within a multinational and industrial automotive parts sales environment required. Based on the East Rand, Gauteng.

Requirements:

Grade 12 as a minimum. An appropriate tertiary qualification would be advantageous. Extensive Automotive industry/auto parts experience. A thorough understanding of vehicles and vehicle platforms. Keen interest and understanding of the independent automotive landscape. Extensive knowledge of IT systems Knowledge of customer service principles and practices

Duties:

Planning, organising and controlling all customer related activities within the scope of the position. Proactive management of customer enquiries and close follow up. Proactively manage the Order handling process including order book management. Deal directly with customers either by telephone, electronically or face to face. Identify customers wants and needs. Respond promptly to customer enquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information. Perform customer validations. Set up new customer accounts. Organise workflow to meet customer time frames. Direct requests and unresolved issues to the designated resource Manage customers' accounts. Keep records of customer interactions and transactions (quotes, orders, etc.) Record details of complaints (CCP database) Manage customer complaints including corrective actions. Prepare and distribute customer back order reports. Manage administration. Communicate and coordinate with internal departments. Follow up on customer interactions . Drive and support Web Customer Link (WCL). Actively support sales force in driving sales targets. Pricing of customer orders Price and Quotation Management and follow up Any other adhoc requirements need by the company. Lead and participate in quality improvement practices. Continuously improve to increase efficiency and productivity. Ability to develop processes and systems to improve operational effectiveness, efficiencies and productivity. Ensure all documentations of all customer orders processes is kept together and share appropriate documents with relevant stakeholders. All supporting documents must be filed away for audit and warranty purposes.




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