Job Description

Summary

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Join a dynamic technical team in Johannesburg. The role will support the customer service team with back-office support team and spare part management.

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We are the makers of possible

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Why join us?

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life's purpose through the work that you do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.


Become a

maker of possible

with us!

About the role

Join a dynamic technical team and provide essential support by managing customer communications. Back Office Operations is integral to overseeing Technical Service and Spare Part Management, assisting regional service leads and management in achieving revenue goals while ensuring strict compliance with service processes.

Work Location - Johannesburg, South Africa

Main responsibilities will include:

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Handle and renew service contracts, connect with customers, and ensure administrative efficiency. Oversee spare part orders, stock replenishment, shipments, and audits while coordinating with engineers and planners. Identify and resolve internal and external delivery issues, and coordinate with sales and distribution partners. Maintain and update customer files, service software, and knowledge databases; generate actionable reports. Handle service quotes, run invoicing, track payments, and maintain financial records for contracts and spare parts. Educate customers on service contract benefits and terms, ensuring accurate administration. Handle all written customer communications, ensuring transparency and quality in service-related documents. Generate and share technical, service, and financial reports; improve processes and support compliance. Uphold the quality and safety standards in service delivery. Professionally address and resolve workplace issues through appropriate resolution channels. Provide updates on instruments, support projects, and coordinate team requirements. Develop partnership, support skills transfer, and promote a team-oriented environment.

About You

University diploma/degree or equivalent experience. Proficient in Microsoft Office advance level. Strong problem-solving skills. Ability to work in a matrix organization. Emphasizes accountability, ownership, and a drive for continuous improvement. Ability to be flexible and agile in keeping up with customer needs. Continuously learn, adapt, and develop to a culture of growth and improvement. Results driven and committed towards goals. Consistently strives to achieve exciting goals and objectives whether individually or through others. Thrive in a team environment, collaborate effectively, and support others as a team member.

Click on apply if this sounds like you!

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Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.


Required Skills


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Primary Work Location

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ZAF Sandton

Additional Locations

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