Job Description

:Job Number 24162362
Job Category Food and Beverage & Culinary
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementFunctionJoin our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individual with a positive attitude. Reporting to the Food and Beverage Management, the successful candidate will be required to perform bar duties but not limited to perform serving duties at dinners and events, Set up, stock control, and maintain work areas, barman and waiter functions and perform other duties and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environmentRequired Experience & Qualifications

• 2 years' relevant experience in a similar position within a 5-star hotel environment
• Well-groomed appearance as per company standards at all times
• Professional and pleasant disposition
• People centric with a strong focus on the Guest experience
• Good financial skills
• Cash handling/cash up procedures in accordance with company standards
• Good communication and interpersonal skills
• Good cocktail skills
• Experience in MICROS system
• Ability to stand and walk for an extended period of time while accommodating guests effectively and politely.
• Ability to work within a pressurized environment.
• Physically fit to perform manual labor
• Attention to detail pertaining to area responsibility
• Ability to work without supervision and within a team
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Stock ice, glassware, and paper supplies
• Present physical and accurate check to guest and process payment.
• Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintain work areas.
• Serve food and alcoholic beverages to guests. Answer questions on menu selections.
• Record transaction in MICROS system at time of order
• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Assist other employees to ensure proper coverage and prompt guest service.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Assist with set up of all events.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott