Job Description

Follow procedures for service, sales, expenses and profit goals as directed and as outlined in the beverage department's operating plans and budgets, whilst promoting the company goals of guest service and satisfaction, team work, reporting requirements and financial performance.

KEY FOCUS AREAS

Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine pairing recommendations. Be aware of all menu changes and dietary requirements of the guests. Upsell and recommend beverages to guests. Obey the liquor regulations. Perform beverage preparation or service tasks including presentation and sales of beverages. Support optimal communication between the Kitchen and the Service team, attending daily service meetings. Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

Knowledge of the highest level of F&B customer service in a luxury environment. Knowledge of wine, cocktails and other beverages served. Knowledge of food, cooking methods, and all menus. Good knowledge and understanding of stock rotation and control. Knowledge of hygiene and all cleaning products used. Knowledge of the operation of equipment and appliances. Knowledge of all MORE properties and all activities offered. Knowledge of all departments/operations of your property. Excellent attention to detail, excellent hygiene principles. Guest focus philosophy, living the MORE brand and the MORE experience. Good communication skills (written and verbal), practicing honest communication. Team player with positive attitude, enthusiasm, and emotional control. Excellent time management and self-discipline. Proactive, use initiative and creative flair when required. Committed and loyal, adaptable, and flexible.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

Excellent attention to detail. Guest focus philosophy, living the MORE brand and driving the MORE experience. Excellent communication skills (written and verbal), practicing honest communication. Team player with positive attitude, enthusiasm, and emotional control. Excellent time management and self-discipline, interpersonal & solution seeking skills. Proactive, use initiative and creative flair when required. Committed and loyal, adaptable, and flexible. Must work accurately under pressure. People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be

AWARE

(the "thoughtful" value)
Eyes and ears open
Arrive ready
Be human

Respond

GENEROUSLY

(the "more" value)Always respond
Give more, do more
Have a mindset of abundance

Strength in

DIVERSITY

(the "family" value)Act in harmony
Work together
Act inclusively

Make it

BETTER

(the "continuous improvement" value)
Positively influence
Keep learning
Own it