Beauty Specialist: Beauty

Cape Town, Western Cape, South Africa

Job Description


Position summaryIndustry: Wholesale & Retail TradeJob category: Customer ServiceLocation: Cape TownContract: PermanentEE position: NoIntroductionMAIN PURPOSE You must be target-driven and passionate about beauty to deliver exceptional customer service in a specialized beauty environment. You must also be able to sell products across brands to any customer.Job descriptionKEY RESPONSIBILITIESDemonstrates customer service through customer promises

  • No customer unseen or unserved
  • Identify customer needs to provide optimal service by
  • Takes responsibility for serving the customer and finding solutions to customers' queries.
  • Actively manage the client registry by sourcing new customers and managing existing
  • Approach all customers and offer assistance in the beauty department.
Applies selling skills
  • Meets customers' needs and expectations by asking, listening to, and advising them about the available options/services/products.
  • Offers alternatives to the customer if merchandise is not available.
  • Achievement of sales and unit targets
  • Creating and Managing beauty events.
Effective management of stock
  • View and print reports to better understand stock movement and department growth.
  • Maximize sales and ensure stock availability in the department by communicating with relevant buyers and planners
  • Ensures launches are put out timeously, and all appropriate ticketing (silent salesman) is in place.
  • Ensures stock rotation is in place within the department.
Demonstrates product knowledge and standard
  • Identifies the location of products in their department.
  • Develops in-depth product knowledge to deliver excellent product knowledge to the customer.
  • Maintains specialized areas to meet and exceed operational excellence standards.
Adheres to shopkeeping disciplinesxc2xb7 Maintains hygienic, safe and well-organized sales floor and back areas.xc2xb7 Maintains specialized areas to meet and exceed operational excellence standards.Minimises Shrinkage
  • Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
  • Understand and apply Red Flag processes where applicable.
  • Ensures a buddy system is in place in your area.
  • Awareness of suspicious activity in your area
  • Report suspicious individuals in your area to security or management.
Demonstrates personal leadership
  • Demonstrates self-discipline concerning attendance, dress code, hygiene and time-keeping.
  • Attends/is informed of the game plan/team meeting to know the day's focus.
Minimum requirementsTechnical Skills:
  • Preferably Grade 12 or equivalent NQF level
  • Minimum of 2-5 years retail experience
  • Minimum of 2- 5 years as a Beauty Consultant in role
  • Experience in generic beauty selling highly advantageous.
  • Experience in working and achieving beauty sales targets highly advantageous
  • Willing and able to work different shifts
Behavioural Skills:
  • Passion for the Brand and Customers
  • Passion for the Customer - establish lifelong relationships with our customers
  • Passion for Retail and Selling
  • Living the Brand': Personal leadership and attitude to work i.e., 'the difference'
  • Versatile communication skills
  • Planning and Organising and Personal Effectiveness
  • Thinking Strategically and Commercially
  • Delivering High Performance
  • Making Insightful Business Decisions and having an Innovative Merchant Mindset

Woolworths

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Job Detail

  • Job Id
    JD1400807
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned