Job Description

Listing reference:

woolw_001125

Listing status:

Online

Apply by:

25 March 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Customer Service

Location:

Cape Town

Contract:

Permanent

EE position:

No

Introduction

MAIN PURPOSE You must be target-driven and passionate about beauty to deliver exceptional customer service in a specialized beauty environment. You must also be able to sell products across brands to any customer.

Job description

KEY RESPONSIBILITIES
Demonstrates customer service through customer promises

No customer unseen or unserved Identify customer needs to provide optimal service by Takes responsibility for serving the customer and finding solutions to customers' queries. Actively manage the client registry by sourcing new customers and managing existing Approach all customers and offer assistance in the beauty department.

Applies selling skills

Meets customers' needs and expectations by asking, listening to, and advising them about the available options/services/products. Offers alternatives to the customer if merchandise is not available. Achievement of sales and unit targets Creating and Managing beauty events.

Effective management of stock

View and print reports to better understand stock movement and department growth. Maximize sales and ensure stock availability in the department by communicating with relevant buyers and planners Ensures launches are put out timeously, and all appropriate ticketing (silent salesman) is in place. Ensures stock rotation is in place within the department.

Demonstrates product knowledge and standard

Identifies the location of products in their department. Develops in-depth product knowledge to deliver excellent product knowledge to the customer. Maintains specialized areas to meet and exceed operational excellence standards.
Adheres to shopkeeping disciplines

Maintains hygienic, safe and well-organized sales floor and back areas. Maintains specialized areas to meet and exceed operational excellence standards.

Minimises Shrinkage

Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline. Understand and apply Red Flag processes where applicable. Ensures a buddy system is in place in your area. Awareness of suspicious activity in your area Report suspicious individuals in your area to security or management.

Demonstrates personal leadership

Demonstrates self-discipline concerning attendance, dress code, hygiene and time-keeping. Attends/is informed of the game plan/team meeting to know the day's focus.

Minimum requirements

Technical Skills:

Preferably Grade 12 or equivalent NQF level Minimum of 2-5 years retail experience Minimum of 2- 5 years as a Beauty Consultant in role Experience in generic beauty selling highly advantageous. Experience in working and achieving beauty sales targets highly advantageous Willing and able to work different shifts

Behavioural Skills:

Passion for the Brand and Customers Passion for the Customer - establish lifelong relationships with our customers Passion for Retail and Selling Living the Brand': Personal leadership and attitude to work i.e., 'the difference'*
Versatile communication skills Planning and Organising and Personal Effectiveness Thinking Strategically and Commercially Delivering High Performance * Making Insightful Business Decisions and having an Innovative Merchant Mindset