Job Description

The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.Please be advised this position is based in Cape Town, at the offices in the Mount Nelson Hotel.xc2xb7 Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer queryxc2xb7 Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannelxc2xb7 Meet assigned conversion targets ensuring we convert on as many sales opportunities as possiblexc2xb7 Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.Requirementsxc2xb7 2 years experience in Front Office or Reservations or customer service role.xc2xb7 Excellent telephone etiquette and verbal communication skills.xc2xb7 Execellent organisational skills and a high level of attention to detail.xc2xb7 Excellent computer proficiency and email communication skills.xc2xb7 Ability to work without supervision.Exceptional Customer service skills.BenefitsAt Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:xc2xb7 Competitive basic salaryxc2xb7 Loyalty and recognition rewards programsxc2xb7 Employee Assistance & Wellness programsWe strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

Belmond