Job Description

Job Summary Job Responsibilities: Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions Support the business operations in the following areas: Accurate Reporting Automation of manual processes Analytical feedback to improve business productivity Encourage and maintain a "customer service" philosophy within the BI team with business stakeholders Translate business needs to technical specifications and deliver on the output Debugging, monitoring and troubleshooting solutions Continually look to improve resource requirements & advise the line manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings Provide direction regarding patterns, trends, and market analysis to drive business decisions Writing relational and multidimensional database queries Building, implementing and supporting the BI solutions Assist in problem resolution to the team through problem research Perform administrative and other ad-hoc functions as and when required by the team Minimum Qualifications and Requirements: Matric Diploma in ICT and Application Development /Btech Degree in Information Technology Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred 2 years experience in a contact centre preferred Accounting/Finance experience preferred Familiarity with reporting in sales, marketing, and other operational departments Experience in working with the following tools: Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)MySQL R / Python Expert capability in Microsoft Excel Knowledge of business processes and functional areas Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment) Experience in estimating solution development and delivering solutions against those estimatesCarlysle Human CapitalRecruiter

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