Job Description

Our client is looking for a BI Analyst to form part of their forward-thinking and visionary Analytics department. You will form part of a successful team and be situated in a bright, comfortable and busy environment.The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments.Job Responsibilities:

• Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions

• Support the business operations in the following areas:

• Accurate Reporting
• Automation of manual processes
• Analytical feedback to improve business productivity

• Encourage and maintain a customer service philosophy within the BI team with business stakeholders
• Translate business needs to technical specifications and deliver on the output
• Debugging, monitoring and troubleshooting solutions
• Continually look to improve resource requirements & advise the line manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
• Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs
• Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings
• Provide direction regarding patterns, trends, and market analysis to drive business decisions
• Writing relational and multidimensional database queries
• Building, implementing and supporting the BI solutions
• Assist in problem resolution to the team through problem research
• Perform administrative and other ad-hoc functions as and when required by the team

Minimum Qualifications and Requirements:

• Matric
• Diploma in ICT and Application Development /Btech Degree in Information Technology
• Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred
• 2 years experience in a contact centre preferred
• Accounting/Finance experience preferred
• Familiarity with reporting in sales, marketing, and other operational departments

Experience in working with the following tools:

• Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)MySQL
• R / Python
• Expert capability in Microsoft Excel

• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates

Carlysle Human Capital