Job Description

Management Level

Manager

& Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.




Those in customer sales and services at PwC will specialise in providing consulting services focused on customer sales and service strategies. You will analyse customer engagement processes, develop sales and service strategies, and offer guidance and support to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Who we are looking for

Are you an established and motivated bid manager, passionate about helping people win work? Do you love organising people and process and create structure? Are you able to manage lots of different workstreams at a


time, supporting others on the proposal journey whilst working to specific deadlines? Can you challenge and raise concerns when you think things aren't going to plan? Can you share your experience of past pursuits and bid


management to ensure the entire team on a pursuit are engaged, onboard and constantly informed and feel in control. Do you love the thrill of winning and the competitive nature of working on bids? If so, we'd absolutely love


to have you in our team and part of the Bids and Proposals community here at PwC.


You will be managing the pursuit process end to end, engaging the right people, shaping, editing and reviewing proposal documents, working on presentation preparation and identifying creative ways to communicate messages


to our clients. You will have responsibility for driving the pursuit, ensuring deadlines and timelines are adhered to and organising all parties involved. You will be an exceptional project manager with great communication skills.


You should have experience of attending and contributing to kick-off/strategy meetings and proposition development, advising on messaging and content of proposal documents including design and production. As well


as, planning and structuring rehearsals, and support and guidance on post decision reviews.

Your responsibilities

In this role, the successful candidate will:
Provide end-to-end support throughout the proposal life cycle, including proposal management and advice from bid kick off to presentation stage. Working with stakeholders to align support to priority areas and drive bid and proposal best practice, whether that's through training, reporting on key trends or other means. Supporting the client team to draft documents and collateral, including cover letters, executive summaries, team and CV information, and firm experience. Ability to adapt quickly and have high impact regardless of proposition or line of service. Reviewing and amending the proposal document and collateral. Carry out internal pitch team debriefs and conduct Post Decision Reviews (PDRs) with the client where needed. Responding promptly to proposal content queries and building networks of SMEs across the Firm. Proactively seeking new methodologies, tools and innovations to deliver proposals in different ways and actively sharing this across the Bid Management team. Bring the best of PwC by connecting teams with relevant people and departments such as Design, Commercial Excellence, Resourcing and Risk. Work closely with Business Development, Account Excellence and Marketing to form a seamless value chain for our clients. Be an active member of the Bids and Proposals team and the wider Sales and Marketing function as a Sales professional who is an expert at delivering winning approaches and methodologies.

Skills and experience required

Experience in a proposals or pursuit role with a proven track record of bid/proposal management, bid advice and an understanding of sales cycle methodologies Exceptional project management skills and ability to work with a large number of teams at once Excellent influencing, strong communication and facilitation skills in order to be credible and be able to challenge management and senior stakeholders Ability to build and manage relationships at a senior level, as you will be required to change and influence senior Partners and stakeholders Ability to adapt quickly to all lines of service and proposition offerings A proactive 'can-do approach' is vital, self-starter mentality with sound commercial understanding Experience of drafting and reviewing written communications to deliver specific messages within tight deadlines The drive to deliver excellent client service through the proposal process Emotional intelligence and an ability to flex style to the situation.

About the team

You'll be part of our wider Pursuits and Proposals team which sits in our Sales capability and wider Sales & Marketing function. Sales and Marketing covers all aspects of professional services marketing, sales support and


business development. We work together with the Clients and Markets Executive to build and sustain competitive advantage. We execute our go-to-market strategy using our expertise, talent and assets to drive commercial


outcomes, for us and our clients. The Sales capability operates with a culture focused on client-centricity and our clients issues, ensuring we are operating with a commercial mindset and a consistent level of quality and excellence in all we do. We work together to ensure these attributes are present in all activities and interactions, every day.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

March 31, 2025