Job Description

Company DescriptionKaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes..The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.KEY OUTCOMES (not limited to) Level 4 and 5 process elementsBill Clients:Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standardsAssist with the preparation of broker commission statements and the distribution thereofFollow up on outstanding payments in a professional mannerManage Payments Received:Allocate all payments received on the Bank statement to the correct client accountsReconcile Membership:Reconcile billing invoice and client payment scheduleReconcile monthly staff lists from corporate clientsReconcile and allocation of monthly paymentsControl the staff billing function in respect of activations, deactivations, billing, collections, queries and servicesManage Queries:To ensure that all billing queries are attended to timeously and accuratelyRespond to escalated queriesManage Reporting:Generate and prepare monthly reportsRun corporate and broker reportsContinuously Improve:Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost controlIdentify problems relating to system errors and escalate to relevant departmentQualificationsSPECIAL REQUIREMENTSAccuracy and attention to detailOperate with integrity (high ethics)Customer centricityAbility to take initiative and work both in isolation and be a team playerPERSON DETAILS: WORK EXPERIENCEREQUIREDCredit control and Billing experienceReconciliation experiencePREFERREDEDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODYREQUIREDMatricPREFERREDHealth Insurance IndustryTECHNICAL SKILLS OR KNOWLEDGEREQUIREDComputer literateMicrosoft AccessMathematical competenceAnalyticalPREFERREDAdditional InformationPersonal Attributes

• Accountability
• Action Orientated
• Collaborative
• Communication Skills
• Simple Writing Skills
• Manages Complexity
• Problem Solving Skills
• Creative Thinking
• Decision Making SKills
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation
• Resilient and adaptive
• Resourcesful
• Signancance and values orientated

Kaelo