Job Description

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes..

The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.

KEY OUTCOMES

(not limited to) Level 4 and 5 process elements

Bill Clients:

Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards


Assist with the preparation of broker commission statements and the distribution thereof


Follow up on outstanding payments in a professional manner

Manage Payments Received:

Allocate all payments received on the Bank statement to the correct client accounts

Reconcile Membership:

Reconcile billing invoice and client payment schedule


Reconcile monthly staff lists from corporate clients


Reconcile and allocation of monthly payments


Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services

Manage Queries:

To ensure that all billing queries are attended to timeously and accurately


Respond to escalated queries

Manage Reporting:

Generate and prepare monthly reports


Run corporate and broker reports

Continuously Improve:

Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control


Identify problems relating to system errors and escalate to relevant department

Qualifications

SPECIAL REQUIREMENTS

Accuracy and attention to detail


Operate with integrity (high ethics)


Customer centricity


Ability to take initiative and work both in isolation and be a team player

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

Credit control and Billing experience


Reconciliation experience

PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Matric

PREFERRED

Health Insurance Industry

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Computer literate


Microsoft Access


Mathematical competence


Analytical

PREFERRED

Additional Information

Personal Attributes

Accountability Action Orientated Collaborative Communication Skills Simple Writing Skills Manages Complexity Problem Solving Skills Creative Thinking Decision Making SKills Efficient and Effective Mindset Financial Acumen Planning and Organisation Resilient and adaptive Resourcesful * Signancance and values orientated