Job Description

BIS Practitioner - IT & EA - LimpopoFull job descriptionPURPOSE OF THE JOBSupport and maintain IT Server, Networking and End User computing environmentsBALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIESSAFETY, HEALTH, ENVIRONMENT AND QUALITYIdentify and assess level of continuous risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.Consider the level of risk, apply mitigation and implement control measures for residual risk (set objectives, minimum requirements, etc.)Comply with SHEQ requirements (SHEQ Toolbox)Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status usPEOPLESupervise the TeamEnsure an enabling climate/cultureMotivate team members to perform service with excellenceMaintain labour stability by minimising staff turnoverEnsure discipline is maintained (absenteeism, lateness, overtime, misconduct, etc)Coach and counsel a team to ensure improved performance levelsProvide supervision to team members and delegate tasks to subordinatesCUSTOMERSCustomer RelationsRender the right service first timeMaintain and improve relationships with key stakeholdersInteract with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)Supplier RelationsLiaise with IT suppliers and service providers as requiredBUSINESS PROCESSESPolicies and Procedures:Assist with developing and updating IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.Implement IT Policies, Procedures, Standards, Protocols, Work Instructions, Codes of Practice, etc.Networks:Install, configure and maintain Wide Area Networks (WAN) with Service providersInstall, configure and maintain Radio Networks (RAN) with Service providersDesign, configure and maintain Routing protocols between Business UnitsDesign, configure and maintain VLANs on large corporate networkMaintain and assist with uplinks to Production (Instrumentation) networksDesign a local area computer network (LAN) for a departmental office environmentInstall and commission local area computer networks (LAN)Install, configure and maintain networks in DatacentersMaintain overall network availability and performanceManage network Service ProvidersSystems:Test new systems against given specificationsSupport end users in accessing and utilising in-house developed applicationsSupport end users in accessing and utilising purchased applications and systemsSupport a wide range of Microsoft Technologies, systems and applicationsAssist with implementing and supporting new IT Systems required by the businessUpgrade systems to the latest available versionsSoftware:Test new software against given specificationInstall, configure and maintain software in an end user computer environmenInstall, configure and maintain software in a server environmentInstall, configure and maintain software utilising a database environmentUpgrade software to the latest available versionsIT Security:Maintain and update existing IT security controlsContinuously improve and develop new IT security controlsEnsure compliance with the Samancor Chrome IT Security policiesProvide education to users to bring about an understanding of IT security risksSafeguard IT facilities (access control and environmental conditions)Data availability:Backup and restore systems and dataMaintain the IT back-up strategyTest and maintain the Disaster Recovery planIT Infrastructure:Compile functional specification for new IT Infrastructure (Servers, Storage and Networks)Implement and support new IT infrastructure (Servers, Storage and Networks)Regularly review the system architecture to ensure it meets user and IT requirementsEnsure compliance to Group standardisation of Hardware/Software for Samancor ChromeMaintain and repair server and related datacentre componentsMaintain IT infrastructure availability and performanceSupport:Attend to and resolve assigned incidentsMonitor outstanding incidents within the team on a regular basisParticipate in the team to recommend solutions to problemsLiaise with service providers as requiredDeal with IT operational problems that have been escalatedAssist with implementing and coordinating IT related projectsProvide a 24hr support function (Standby duties)Support Local and Wide area networksSupport Systems and InfrastructureSupport End users with escalated problemsContinuous Improvement:Liaise with Management to identify opportunities for improvementIdentify and define new IT requirements resulting in the establishment of projectsImplement Continuous Improvement initiativesReporting/DocumentationCompile Project documentationReview and update Operational ReportsReview and update IT related documentationProcurement:Obtain quotes for IT equipmentEnsure orders are placed for IT equipmentLiaise with vendors and follow-upReceive IT equipment and process delivery notesReceive Invoices and process for paymentSupervise and oversee IT tasks related to ProcurementIT Asset ManagementMaintain the IT asset management system (hardware and software)Control the documentation for all IT networks, equipment etc.Coordinate repairs of IT equipment (3rd party vendors)Administration:Conduct general administration in the IT Department (Filing, records, etc.)Maintain a clean and safe working environment (Offices, workshops, Datacentre)Maintain a clean and risk free systems environment (applications, systems, data)Continuous improvement of customer satisfaction by means of surveying.GrowthManage continuous improvement through Operational ExcellenceBEHAVIOURAL COMPETENCIESSafety AwarenessInitiativeManaging WorkResults OrientationCustomer FocusOperational Problem Solving & Decision MakingWork StandardsInterpersonal RelationshipsCommunicationFlexibilityContributing to Team SuccessBusiness UnderstandingWORKPLACE COMPETENCIESSkills:Microsoft ProgramsSamancor Chrome systems (IMS, EBMS,SAP, Chromedoc, Coupa, LMS)Demonstrate appropriate customer care in the context of IT supportApply problem solving strategiesUse computer technology to research a computer topicApply the principles of supporting users of local and wide area networksOperate and support an enterprise server environmentSupport Access control systemsKnowledge:Demonstrate an understanding of IT Policies and ProceduresDemonstrate an understanding of different computer network architectures and standardsExplain computer architecture conceptsDemonstrate an understanding of Server Operating systemsDemonstrate an understanding of Wide Area Networks (WAN`s), Routing & VLANsExplain the principles of computer networksDescribe the types of computer systems and associated hardware configurationsDemonstrate knowledge of hardware components installed in a DatacenterDemonstrate knowledge of Microsoft Technologies and SystemsDemonstrate an understanding of information system technologiesDemonstrate an understanding of the principles of IT SecurityDemonstrate an understanding of Advanced troubleshootingDemonstrate an understanding of checking and supporting back-upsDemonstrate an understanding of Network printersDemonstrate an understanding of a virtualized server environmentDemonstrate an understanding of Access Control systemsMinimum qualificationsInformation Technology Degree or National DiplomaExtensive Knowledge of Microsoft technologies.Three years relevant experience gained in a Desktop, Server and network environmentAdditional qualificationsMicrosoft Server environmentOne-year supervisory experienceExperience in a manufacturing and mining industryClosing date: 19 August 2024

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