Job Description

PURPOSE OF THE JOBTo develop, implement and maintain Chrome System solutions in accordance with Samancor Chrome business requirements to facilitate informed business decisions, with the key focus on System DevelopmentBALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES:SAFETY, HEALTH, ENVIRONMENT AND QUALITY

• Identify and assess level of issue based risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.
• Consider the level of risk, apply mitigation and implement control measures for residual risk (set objectives, minimum requirements, etc.)
• Manage SHEQ compliance within the Process through effective use of the Toolbox
• Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status

CUSTOMERS

• Maintain and improve relationships with key stakeholders
• Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)

Suppliers Relations:

• Liaise with IT suppliers and service providers as required

BUSINESS PROCESSESGroup Business Solutions and IT Strategy, Leadership & Governance:

• Provide input to the Samancor Chrome Group Business Solutions and IT strategy in line with business requirements

Policies, Procedures:

• Develop, maintain and implement Group Business Solutions and IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.

IT Management:

• Coordinate Group Business Solutions
• Ensure standardisation of software, hardware, development tools and database architectures across Business Units
• Maintain the SLA's of outsourced service providers

System Development:New Developments:

• Manage Group Business Solutions projects related to implementation of or changes to the Business Process
• Liaise with the Business Units to identify business requirements
• Assist with the compilation of Group Business Solutions project Scope Of Work
• Compile Group Business Solutions technical specifications
• Develop and implement Group Business Solutions in accordance technical specifications

Continuous Improvement:

• Identify and define opportunities for improvement of current Group Business Solutions in conjunction with Business Units
• Identify and define new Group Business Solutions resulting in the establishment of projects
• Implement CI initiatives

Documentation:

• Compile Project documentation
• Review and update operating manuals and other documentation

System Integrity and Protection:

• Maintain system integrity, availability and performance
• Develop and maintain the Disaster Recovery Strategy to ensure Business Continuity
• Test the Disaster Recovery Plan
• Maintain IT Security controls in line with the Patch Management Policy
• Provide education to users to bring about an understanding of IT security risks
• Safeguard IT facilities (access control and environmental conditions)
• Maintain the IT back-up strategy

IT Infrastructure:

• Implement and support new IT Infrastructure
• Ensure compliance to Group standardisation of Hardware/Software for Samancor Chrome

Maintenance and Support:

• Assist in the 24 hour support function to the end-user
• Train and coach the end-user
• Administer the Group Business Solutions security
• Manage the Helpdesk
• Deal with IT operational problems that have been escalated from the outsourced service provider

Administration:

• Compile operational reports

GROWTH

• Research IT trends and technologies
• Benchmark IT technologies against industry standards
• Direct and coordinate the selection of new technologies

BEHAVIOURAL COMPETENCIES:

• Safety Leadership
• Innovation
• Planning, Organising & Control
• Results Orientation
• Problem Solving & Decision Making
• Relating & Networking
• Change Leadership
• Business Acumen

WORKPLACE COMPETENCIES:Skills:

• Microsoft Programs
• Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)
• Maintain health, safety and security within the internal environment
• Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
• Apply the principles of resolving problems for single-user and multi-user computer operating systems
• Apply problem solving strategies
• Use computer technology to research a computer topic
• Apply the principles of Computer Programming
• Apply the principles of supporting users of local area networks

Knowledge:

• Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
• Explain the principles of business and the role of information technology
• Demonstrate an understanding of the business requirements
• Demonstrate an understanding of IT Policies and Procedures
• Explain computer architecture concepts
• Demonstrate an understanding of fundamentals of project management
• Demonstrate an understanding of change management for computer systems
• Demonstrate an understanding of different computer network architectures and standards
• Demonstrate an understanding of the concepts of Multi-User computer Operating systems
• Demonstrate an understanding of new Multi-User computer Operating systems (Microsoft Back Office and Server Level)
• Demonstrate an understanding of Enterprise Systems Management and its role in information systems support
• Demonstrate an understanding of Computer Database Management Systems
• Demonstrate an understanding of testing information systems against given specifications
• Describe the difference between programming in Object Orientated and Procedural Languages
• Demonstrate an understanding of creating multimedia/web-based computer applications with scripting
• Describe Synchronous/ Asynchronous Communication with computers
• Demonstrate knowledge of the principles of electronic logic for computing
• Demonstrate an understanding of information systems analysis
• Demonstrate an understanding of the principles of developing software for the internet
• Describe the types of computer systems and associated hardware configurations

Minimum qualifications:

• Degree or National Diploma in Information Technology
• 4 years relevant experience

Additional qualifications:

• Software development (32-bit & 64-bit environment)
• Microsoft Desktop environment as well as Microsoft Enterprise environment
• MSSQL
• MCSD (Microsoft Certified Software Developer)
• Web Development
• IP.21 Real Time Database
• SharePoint

Closing date: 04 October 2024

Samancor Chrome