Job Description

TYPE:

Permanent, Full-time

ENTITY:

AMANDLA NPO

LOCATION:

Cape Town

/

Johannesburg (South Africa)

SALARY:

Market-related

START DATE:

Immediate

BENEFITS:

Medical Aid, travel & cellphone allowance

THE ORGANISATION

AMANDLA is a globally award-winning social enterprise with over a decade of experience in the development sector, specialising in social and economic development in underserved communities. We have offices in Cape Town, Johannesburg (South Africa), Berlin (Germany) and Philadelphia (USA).

AMANDLA has developed the Safe-Hub Model and currently operates 14 Safe-Hubs across South Africa, Germany, the USA, India, and Cote d'Ivoire with many more in development as part of an on-going global scaling campaign.

Our diverse team is looking for an ambitious and energetic professional who is willing to take on exciting challenges and eager to realise their potential to change lives.

JOB SCOPE

The BPO Ventures Manager will spearhead AMANDLA's Business Process Outsourcing (BPO) innovation initiative, They will be responsible for driving the strategic expansion and operational delivery of best practice township-based BPO centres. This role is at the centre of AMANDLA's mission of socio-economic development, focussed on harnessing the significant opportunities within the BPO industry, delivering both social impact and financial return on investment.

Identify, evaluate, and secure new BPO sites through comprehensive business case development, financial modeling, and viability assessments, ensuring alignment with AMANDLA's mission and the BPO sector's growth objectives.

Spearhead BPO partner acquisition and stakeholder management, forging strong relationships with investors, operators, and clients to secure investment and foster operational excellence.

Provide project management leadership for BPO initiatives, aligning cross-functional internal teams and external stakeholders to ensure seamless execution and adherence to SLAs.

Spearhead the development and integration of DLAB ecosystem services, streamlining operational efficiencies, talent mobilization, and local SMME engagement to boost retention, satisfaction, and economic impact within BPO operations.

Lead the integration and development of DLAB ecosystem value-add services for agents, optimizing agent retention and satisfaction through tailored support services.

Act as a critical bridge between BPO clients and AMANDLA's internal teams, channelling client feedback into actionable insights for the Product and Innovation & New Ventures departments, driving the iteration and enhancement of services.

CORE COMPETENCIES, ESSENTIAL QUALIFICATIONS and PREFERENCES

Education/

Equivalent:

Bachelor's degree in Business, Economics, or related field.

Experience/

Skills

Minimum 5 years of managerial experience in the BPO industry or related sectors, with proven success in business development, operational delivery, project management, and strategic partnerships.

Strong understanding of financial modelling and business case development (advantageous)

Extensive experience in developing business cases, financial models, and conducting due diligence on new projects and products.

Proven track record of successful stakeholder management, including investors, operators, and (preferably) community leaders, particularly in the township economy or similar contexts.

Strong understanding of the BPO sector, including operational challenges, market trends, and the regulatory environment.

Experience in product development and familiarity with product development methodologies (Lean, Six Sigma, Design Thinking).

Business Development: Demonstrated ability in identifying and pursuing new opportunities within the BPO sector and/or other fields.

Strong problem-solving skills and an analytical mindset.

Ability to work effectively in a team and independently, adapting to changing priorities

Personal Attributes

Strategic Thinker: Ability to see the big picture, develop long-term strategies while ensuring day-to-day operations align with organizational goals.

Hands-on: Willingness to "get hands dirty" with a proactive approach to problem-solving and project management.

Bridge-builder: Excellent at building relationships between clients and internal teams to feedback into product development and service enhancement.

Adaptable: Comfortable working in rapidly changing environments and able to pivot strategies based on evolving business needs.

Entrepreneurial Spirit: Driven by innovation and the pursuit of social impact through business success.

Team Player: Strong leadership abilities with a collaborative working style, capable of inspiring and managing a diverse team.

Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2025/03/10